Residential Retention Specialist

🔥 45 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $20 - $21 / hour

⏰ Full Time

🟢 Junior

🔄 Customer Retention Specialist

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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WM

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

📦 Logistics

🏗️ Construction

🏭 Manufacturing

💰 Post-IPO Debt on 2023-07

Logistics • Construction • Manufacturing

WM is a company that utilizes cookies and other tracking technologies on its website to collect information about user preferences and devices. These technologies may involve sharing data that is considered "sale," "sharing," or targeted advertising under certain privacy laws in the United States and Canada. WM provides users with options to manage their cookie preferences and opt-out of these data-sharing practices as required by different privacy regulations. The company ensures compliance with privacy laws and offers detailed privacy policies and notices to keep users informed about their rights. WM emphasizes user consent in managing and processing personal information for advertising and analytics purposes.

📋 Description

• Respond to same-day customer sales and cancellation requests assigned to the Inside Sales Channel • Develop and implement sales and retention strategies to maximize revenue and minimize cancellations and rate rollbacks • Secure updated customer contract agreements and commitments • Resolve customer service escalations within the defined territory • Acquire and retain current WM customers through consultative selling • Meet customer sales and retention goals and support the Market Area Sales Manager with unique customer issues • Diffuse cancellation requests to reduce lost accounts • Execute sales and retention call plans to improve service and profitability while minimizing price rollbacks • Match WM services to customer needs and communicate pricing and service strategies • Use WM sales productivity software tools, including Prospect and Customer Database, Proposal Program, Pricing Tools, Genesys, and Green Pages • Prepare complex proposals and recommend equipment optimization and leasing options • Propose solutions compliant with local, state, and federal regulations • Update and secure customer service agreements

🎯 Requirements

• Must live and work in the U.S. • High school diploma or GED (accredited) • One year of relevant work experience • One year of consumer-based industry sales experience • Experience in customer retention • Internal requirement: nine months of proven success in a position involving customer interaction • Proficiency with computer and software applications • Ability to build relationships, communicate with impact, demonstrate professionalism, make sound decisions, think strategically, produce results, know the business, influence and negotiate, manage work/time, and use ethical practices

🏖️ Benefits

• Incentive pay eligibility • Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability • Stock Purchase Plan • Company match on 401(k) • Paid vacation • Paid holidays • Paid personal days

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