Wonder
201 - 500 employees
🛍️ eCommerce
👥 B2C
💰 $100M Corporate Round on 2023-11
eCommerce • B2C • Food Delivery
Wonder is a company that offers a new kind of food hall experience by partnering with award-winning chefs and restaurants to provide a wide selection of cuisines for delivery, pickup, or dine-in. Customers can order from multiple restaurants simultaneously with the convenience of having them delivered to their door. Wonder collaborates with Michelin-star chefs and famous culinary experts to replicate their dishes, providing restaurant-quality meals in the comfort of your home. With operations throughout the Tri-State area, Wonder revolutionizes takeout by offering curated dishes from over 20 restaurant partners, making it a versatile and high-quality option for food enthusiasts.
Manager – Corporate Accounts Onboarding
🕒 March 18
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Wonder
201 - 500 employees
🛍️ eCommerce
👥 B2C
💰 $100M Corporate Round on 2023-11
eCommerce • B2C • Food Delivery
Wonder is a company that offers a new kind of food hall experience by partnering with award-winning chefs and restaurants to provide a wide selection of cuisines for delivery, pickup, or dine-in. Customers can order from multiple restaurants simultaneously with the convenience of having them delivered to their door. Wonder collaborates with Michelin-star chefs and famous culinary experts to replicate their dishes, providing restaurant-quality meals in the comfort of your home. With operations throughout the Tri-State area, Wonder revolutionizes takeout by offering curated dishes from over 20 restaurant partners, making it a versatile and high-quality option for food enthusiasts.
📋 Description
• Own the reduction of 'Time to First Order.' • Develop and refine program-specific success metrics (e.g., 80% activation by Day 21). • Manage a team of 2+ Onboarding Associates, providing performance coaching and career development. • Partner with cross-functional teams to automate manual account-build processes and eliminate operational friction. • Design and implement strategies to embed expansion goals into the onboarding phase, turning the first order moment into a growth engine that provides more value to customers. • Curate and maintain an Onboarding Playbook, staying ahead of industry trends in B2B high-volume recurring revenue models.
🎯 Requirements
• 8+ years of professional experience in B2B tech Onboarding or Implementation roles • Team Lead or People Leadership experience • Experience building from 0 to 1 without a proven playbook • Strong commercial acumen with the ability to recognize and unlock incremental client spend • Passion for talking with customers to resolve their problems • Passion to partner with Sales and cross-functional teams to optimize the client journey • Comfort navigating high stress situations and experiencing de-escalating client complaints • Strong organizational skills and attention to detail • Requires technical competence and an aptitude for learning new systems • Proficiency with Salesforce, Churnzero, and Pendo is a plus.
🏖️ Benefits
• competitive salary package including equity and 401K • multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed
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