Technical Account Manager

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $106k - $185k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Workiva

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Workiva is a cloud-based, AI-powered platform that unifies financial reporting, risk and compliance management, and sustainability reporting. It enables teams to connect data across systems, collaborate in real time, automate reporting (including XBRL tagging), and maintain auditability and traceability for regulated disclosures and assurance processes. Workiva serves large enterprises and finance, legal, audit, and sustainability teams to accelerate reporting, improve accuracy, and reduce risk.

📋 Description

• Serve as the main liaison for strategic customers to ensure timely response and resolution delivery • Maximize customer ROI on the Workiva Platform while ensuring high levels of security and compliance • Build relationships with key stakeholders and serve as the main contact for support-related issues • Manage and report on performance against service level agreements (SLAs), creating action plans when SLAs are not met • Facilitate regular customer conference calls and meetings • Oversee escalations and deliver Root Cause Analysis for high-priority cases • Advocate for customers internally with Sales, Services, Marketing, Product, and Engineering teams • Work with Sales and Customer Success on renewals and revenue retention targets • Collaborate with internal teams to drive adoption through onboarding, training, and support • Ensure technical platform health through business reviews or consultations • Maintain comprehensive knowledge and certifications of the Workiva Platform

🎯 Requirements

• Typically requires a minimum of 6 years of related experience • Bachelor’s degree • Ability to obtain and maintain a Public Trust level of security clearance for all Federal customers • Experience with systems like Splunk, Jira, Confluence, AWS Services, and/or Zendesk preferred • Experience in a Technical Account Management or similar role in a SaaS company preferred • Experience with federal customers and knowledge of government requirements preferred • Experience in Accounting, Finance, database support or system/network administration preferred • Experience working with product management or product development in a software company • Intermediate to advanced experience with database technologies such as Microsoft SQL, Oracle SQL, PostgreSQL, and RedShift • Intermediate to advanced experience with programming interfaces and API technologies such as RESTful API, SOAP, WSDL, and OpenAPI spec • Basic understanding of XML/JSON and their structures • Experience with scripting languages such as Python, Java, Node.js, PowerShell, .BAT/Shell, and Perl • Reliable internet access while working remotely • Willingness to travel up to 10% of the time for team and customer meetings and corporate events

🏖️ Benefits

• A discretionary bonus typically paid annually • Restricted Stock Units granted at time of hire • 401(k) match • Comprehensive employee benefits package • Remote work from any location within the country of employment • Reasonable accommodations for applicants with disabilities