Travel Consultant – Executive Desk Agent

Job not on LinkedIn

🔥 1 minute ago

🔔 Pennsylvania – Remote

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💵 $50k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

🦅 H1B Visa Sponsor

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👻 Ghost score 0%

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Logo of World Travel

World Travel

51 - 200 employees

Founded 1959

💼 Consulting

🏨 Hospitality

📦 Logistics

Consulting • Hospitality • Logistics

World Travel is a family-owned travel agency founded in 1959 that provides corporate travel management, vacation planning, and group and event travel services. They offer high-touch and technology-enabled solutions for businesses of all sizes, including designated account teams, 24/7 traveler support, negotiated rates, and expertise in meetings, events, group air services, film & TV and sports travel. For leisure clients they provide personalized travel advisor services for vacations, cruises, honeymoons, destination weddings, family reunions, and special interest trips. The company emphasizes customer service, long-term relationships, and a mix of in-person support and digital traveler tools.

📋 Description

• Arrange complex domestic and international travel for prestigious corporate clients, including air, car rental, hotels, ground transportation, and transfers • Advise clients on international travel requirements and concerns • Ensure compliance with client travel policies, authorization requirements, and procedures • Process airline upgrades and purchase tickets using preferred program points • Reconfirm all reservations for accuracy • Monitor travelers’ flights and en-route experiences, addressing disruptions proactively • Use supplier programs to accommodate traveler preferences and request upgrades • Provide extra-value services such as dinner reservations and tee times • Maintain strong relationships with clients and travel suppliers • Anticipate client needs based on travel patterns and preferences • Quality-control traveler profiles and preferences • Counsel clients on safety, government regulations, supplier support, savings opportunities, and routing options • Research and resolve travel-related problems • Follow company procedures for customer service, PNRs, profiles, ticketing, management information systems, productivity, attendance, and accuracy • Assist the After-Hours department during emergencies or poor weather conditions • Attend staff and training meetings and maintain current industry knowledge • Provide customer service using WTI phone systems and standards • Inform the manager of potential problems and recommend corrective action • Meet performance standards for Executive Corporate Travel Consultants • Perform other duties required under the Concierge program

🎯 Requirements

• Highly skilled and knowledgeable in executive-level corporate travel consulting • Ability to arrange complex domestic and international travel, including air, car rental, hotels, ground transportation, and transfers • Knowledge of international travel requirements, including passports, visas, and inoculations • Thorough understanding of client travel policies, guidelines, authorization requirements, and procedures • Ability to process airline upgrades and purchase tickets using preferred program points • Ability to monitor flights using a third-party application and utilize supplier programs • Knowledge of traveler safety considerations, government travel regulations, airline rules, tariffs, and industry requirements • High level of competency operating a global distribution system (GDS) • Strong verbal and written communication skills • Strong customer service orientation, diplomacy, and tact • Ability to work under pressure and independently • Good judgment and effective time management • Ability to use WTI phone systems and management information systems • Must be able to sit for extended periods, answer the telephone, and type on a computer keyboard • Must attend staff and training meetings, virtually or in person

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