Senior Acquisition & Onboarding Lead

Job not on LinkedIn

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $96.5k - $137k / year

⏰ Full Time

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 0%

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World Vision USA

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1950

🤲 Charity

🤝 Non-profit

Charity • Non-profit

World Vision USA is a Christian nonprofit humanitarian organization that partners with donors, churches, and communities to help children, families, and communities overcome poverty and crises. Through child sponsorship and targeted programs, World Vision provides disaster relief, clean water, food and health interventions, child protection, and community development worldwide. The organization emphasizes faith-based service, financial transparency and accountability (noting 86% of operating expenses went to programs in 2025), is a U. S. 501(c)(3), and is reviewed by third-party charity evaluators.

📋 Description

• Own the end-to-end acquisition-to-onboarding journey for World Vision’s Sponsorship product during the first 12 months • Define onboarding strategy, segmentation, success measures, and a sequenced roadmap to reduce early churn and improve first-year engagement • Translate sponsor journey requirements into briefs, acceptance criteria, and decision points for Creative, Digital/Product, and channel partners • Develop and govern channel-facing messaging frameworks, training, FAQs, talk tracks, proof points, and safeguarding-aligned guidance • Partner with Evidence/Impact and Programming stakeholders to ensure sponsor-facing expectations and claims are credible and evidence-informed • Establish onboarding measurement with Analytics, including 30/60/90-day cancellation rates, first-year churn, engagement indicators, and sponsor sentiment • Design and run test-and-learn plans for onboarding improvements and scale successful experiments • Coordinate readiness for onboarding changes, including stakeholder alignment, documented processes, service-channel enablement, and change communications • Maintain documentation and playbooks such as journey maps, templates, standards, decision logs, and launch checklists • Partner with acquisition channel leaders and Sponsor Care/Service teams to align onboarding promises with operational reality • Represent Sponsor Experience/Sponsorship Product Marketing in cross-functional forums • Support World Vision’s Christian mission, values, spiritual disciplines, policies, and organizational activities • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in marketing, communications, business, or related field, or equivalent professional experience • Minimum of 8 years of progressive experience in marketing, customer lifecycle/onboarding, digital product marketing, journey/CRM, or related sponsor/customer experience roles • Experience supporting child sponsorship product marketing initiatives and programs • Demonstrated experience in child sponsorship acquisition channel marketing • Experience leading cross-functional initiatives from strategy through execution, including briefs, requirements, launch readiness, and measurement • Ability to lead through influence without direct authority • Ability to build cross-functional alignment and translate learning into scalable implementation • Strong communication skills • Alignment with World Vision’s Christian mission and values • Must be authorized to work in the U.S.A. for any employer

🏖️ Benefits

• Comprehensive benefits package; specific benefits are provided via the linked World Vision U.S. benefits information

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