Accounts Receivable Collections Specialist – Remote Near a WRE Branch

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Logo of Wind River Environmental

Wind River Environmental

501 - 1000 employees

🏥 Healthcare

💰 Pre Seed Round on 1999-11

Healthcare

Wind River Environmental is your go-to expert for septic, grease, and drain services. Committed to extending the life of septic systems while protecting the health of families and the environment, Wind River offers a range of services, including septic pumping, system inspections, installations, drain cleaning, and maintenance programs. Their highly trained technicians ensure that clients are informed about potential issues and necessary repairs, emphasizing the importance of routine servicing to maintain healthy waste systems. With a promise of unparalleled emergency service, they strive to make septic system care simple and hassle-free.

📋 Description

• Establish payment terms with customers and collect payments according to established standards • Follow organizational collection procedures and assist with billing as needed • Make collection calls and send correspondence to solicit payment on overdue accounts • Provide customer service regarding collection issues • Process customer refunds, account adjustments, credit applications, and credit memos • Resolve client discrepancies, short payments, customer disputes, and outstanding balances • Monitor and maintain assigned accounts, including customer calls, reconciliations, and small-balance write-offs • Reduce delinquency for assigned accounts • Maintain records of delinquent accounts, bankruptcies, and credit risks • Prepare and file collections paperwork on approved accounts • Enlist sales and senior management efforts when necessary to accelerate collections • Communicate and follow up with the sales department regarding customer accounts • Establish and maintain effective relationships with commercial and residential customers • Submit weekly and monthly reports to the direct supervisor • Make high-volume phone calls to assigned delinquent customers • Manage customers on the On Hold List • Interface with internal and external customers • Participate in team review meetings • Perform other tasks supporting the Accounts Receivable Department

🎯 Requirements

• High School Diploma or Equivalent required • 3 years of high-volume corporate Collections experience • Knowledge of billing and collections procedures • Accounts Receivable knowledge/experience is a plus • Basic computer literacy, including email and internet skills • Ability to perform basic math functions • Ability to understand written, oral, or diagram-form instructions • Ability to read and interpret company policies, procedures, safety rules, operating and maintenance instructions, maps, and road signs • Ability to communicate effectively with customers, co-workers, and management • Ability to work independently and manage pressure to meet deadlines • Ability to work in a fast-paced environment • Highly detail oriented • Ability to learn operating procedures quickly and execute them consistently to standard • Must be able to operate in a drug-free workplace

🏖️ Benefits

• Medical, dental and vision insurance • Employer paid life insurance • Employee discount for services offered in your area • Matching 401K • 6 paid holidays • 2 paid floating holidays • Generous paid time off plan • Room for Growth

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🇺🇸 United States – Remote

💵 $75k - $95k / year

💰 Grant on 2022-06

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Accounts Receivable