Insurance Billing and Collection Assistant III

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🔥 0 minutes ago

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Logo of WashU IT

WashU IT

501 - 1000 employees

📚 Education

🏢 Enterprise

☁️ SaaS

Education • Enterprise • SaaS

WashU IT is the information technology department of Washington University in St. Louis, providing essential IT services and support for the university's students, faculty, and staff. The department is integral to facilitating the university’s academic, research, and administrative functions, ensuring that technological resources and solutions are efficiently delivered and maintained across the university’s campuses. WashU IT also plays a crucial role in helping the university confront complex technological challenges and enhance its operational capabilities.

📋 Description

• Perform advanced insurance follow-up billing and collection duties across financial classifications to ensure timely and accurate payment of physician charges • Review patient accounts for accurate insurance, eligibility, invoice resolution, correspondence, remittances, additional information requests, and appropriate handling • Use Epic, system tools, and payer websites for claim submission, claim status, attachments, eligibility, and authorization/referral inquiries • Make collection calls to insurance companies and/or patients to ensure timely claim payment • Contact insurance companies regarding payment posting and collection agencies regarding payment reports • Support the customer service unit by answering billing and collection questions • Assist with training new staff • Meet daily Quality Assurance and meaningful efficiency standards for working invoices • Follow department best practices for one-touch resolution • Discuss issues with management and staff members • May act as Team Lead • Assist with special projects • Perform other duties assigned by the supervisor or manager

🎯 Requirements

• High school diploma or equivalent high school certification, or combination of education and/or experience • 3 years of billing or insurance experience • Experience with claims resolution, collections strategies, health insurance billing, insurance follow-up, and medical billing and coding • Computer literacy • Epic EHR experience • Knowledge of HIPAA • Knowledge of ICD-10 Procedure Coding System • Knowledge of medical terminology • Proficiency with Microsoft Excel and Microsoft Word • Telephone communications skills • Confidential data handling • Team leadership capability • No specific certification or professional license required • Driver’s license is not required

🏖️ Benefits

• Up to 22 days of vacation • 10 recognized holidays • Sick time • Competitive health insurance packages with priority appointments and lower copays/coinsurance • Free Metro transit U-Pass for eligible employees • Defined contribution 403(b) Retirement Savings Plan with employee and university contributions starting at 7% • Wellness challenges • Annual health screenings • Mental health resources • Mindfulness programs and courses • Employee assistance program (EAP) • Financial resources • Access to dietitians • 4 weeks of caregiver leave to bond with your new child • Family care resources, including continued childcare needs • Adult care resources • Tuition coverage for employees and family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years

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