Account Executive, ITSM

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $80k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💼 Account Executive

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Xurrent

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

☁️ SaaS

🏢 Enterprise

🤝 B2B

💰 Private Equity Round - Xurrent on 2023-05

SaaS • Enterprise • B2B

Xurrent is transforming service management for the modern enterprise with an AI-forward, multi-tenant SaaS platform that unifies IT service management (ITSM), incident management & response (IMR), and reliability/status pages. It streamlines IT operations, automates workflows, correlates alerts and diagnostics, and enables real-time status communication and post-incident learning to deliver frictionless service experiences and improve business performance. Built for simplicity, speed, and scale, Xurrent targets enterprise customers and is recognized in Gartner Peer Insights for ITSM platforms.

📋 Description

• Own and execute a strategic sales plan for the assigned territory or accounts to generate pipeline, win net-new business, and deliver against revenue targets • Forecast, consistently achieve, and exceed quota targets • Develop and manage a high-quality, net-new SaaS pipeline from initial engagement through close through outbound prospecting and inbound demand • Build and advance multi-threaded opportunities by engaging economic buyers, champions, technical stakeholders, and business users • Manage and communicate pipeline health and progress through CRM and supporting sales tools while maintaining accurate forecasts • Collaborate with product, sales engineering, customer success, and support teams to improve the end-to-end sales process and customer success • Work within a partner ecosystem to drive joint pipeline and revenue opportunities • Articulate Xurrent’s value drivers and competitive differentiation, connecting product capabilities to business outcomes • Maintain understanding of the competitive landscape and market dynamics to sharpen account strategy and positioning • Represent Xurrent at industry events, trade shows, and strategic conferences to build brand presence and generate qualified pipeline • Bring customer and market insight back to Xurrent to inform platform and go-to-market evolution • Generate net-new business and drive predictable bookings growth across the U.S. region • Own the full sales cycle from pipeline creation through close

🎯 Requirements

• 5+ years of quota-carrying SaaS sales experience, with a consistent track record of hitting and exceeding annual revenue targets • Prior success selling ITSM/ESM • Demonstrated success in net-new logo acquisition within a high-velocity, outbound-driven sales environment • Proven ability to build and manage your own pipeline end-to-end, including prospecting into cold accounts and developing multi-threaded opportunities • Experience selling into complex, multi-stakeholder organizations, engaging effectively with C-level executives (CIO, CTO, VP-level buyers) and technical stakeholders • Strong capability to deliver tailored product demonstrations and translate technical solutions into clear business outcomes • Experience working cross-functionally with Sales, Marketing, Partners, and Product teams to accelerate pipeline and improve win rates • Strong business acumen and commercial judgment, with the ability to prioritize high-value opportunities and manage a disciplined pipeline through complex buying processes • Experience using MEDDICC or similar qualification frameworks • Proficiency with Salesforce, Outreach, and AI-enabled productivity tools such as Claude or similar LLM-based tools • Experience selling into technical and enterprise buyers, including IT leadership and engineering stakeholders • Ability to position complex technical products in terms of business impact, risk reduction, and operational efficiency

🏖️ Benefits

• 50/50 base-to-commission compensation structure • On-target commission opportunity of $80,000–$115,000 • Significant earning potential for top performers who consistently exceed targets • Travel 25% of the time