Senior Account Executive

🔥 3 minutes ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

💵 $88.8k - $118.5k / year

⏰ Full Time

🟠 Senior

🧑‍💼 Account Executive

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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First American

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Manage mid-size to larger and/or more complex clients with larger portfolios, new products, or intensive oversight requirements • Analyze client business structures, cultures, goals, needs, and future servicing strategies • Identify cross-sale and revenue-generating opportunities • Prepare and conduct monthly business reviews with clients • Monitor company performance against contractual requirements, Service Level Agreements, and KPIs • Resolve issues between clients and internal operational units • Work with clients and internal business units on contract changes, change requests, and statements of work • Deliver global communications regarding incidents, process changes, enhancements, and company information • Educate clients on company technology and processes • Address or escalate client concerns • Coach clients on reporting tools and fulfill ad-hoc reporting requests by creating and enhancing reports • Participate in management meetings, business-to-business presentations, and onsite client visits • Create client training materials to assist internal business units • Coordinate initiatives and projects and facilitate solutions with internal and servicing teams • Partner with internal managers on client trends, satisfaction, contract adherence, and company risk

🎯 Requirements

• Typically requires 5+ years in progressive servicing/subservicing roles • Industry knowledge • Black Knight system experience • Generally requires BS Degree in a business field or equivalent work experience • In-depth understanding of company and client requirements • Excellent written and verbal communication skills • Ability to effectively manage priorities and time • Strong knowledge of MS Office applications and title/escrow related software • Knowledge of required reporting tools • Ability to speak effectively before groups of clients and management • Strong attention to detail • Strong client service skills • Tenacity for solving detailed issues • Experience with applicable business processes • Experience with planning and managing large scale processes and projects with interdependencies • Experience with risk management • Successful completion of a background check and credit check as a condition of employment, where permitted by applicable law

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) • PTO/paid sick leave • Employee stock purchase plan • Inclusive, people-first workplace culture • Equal opportunity employment