Technical Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

⛰️ Colorado, North Carolina, +1 more states – Remote

⛰️ Colorado – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote

💵 $65k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Xylem

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

Xylem is a global leader in water technology, providing solutions for water treatment, transport, and environmental monitoring. The company operates in various sectors, including agriculture, aquaculture, commercial and residential buildings, energy, pharmaceuticals, and municipal sewage and water treatment. Xylem offers digital solutions, pumps, water treatment systems, and metrology equipment to enhance water management and sustainability across these industries. They have a presence in about 150 countries and focus on innovation to tackle water-related challenges, such as reducing water loss and transforming wastewater into clean energy.

📋 Description

• Provide phone and e-mail technical support to Xylem Water Technologies customers, sales, service, and internal personnel • Provide timely answers to technical questions and assess customer needs using knowledge of Xylem products, applications, and scientific principles • Provide a communication link between customers and appropriate sales and service personnel • Process sales leads and handle customer complaints • Answer customer phone calls and e-mail requests with in-depth technical information • Qualify and enter Thrive leads and assign them to sales teams • Maintain up-to-date knowledge of products, applications, market trends, and competitive products • Support customer warranty claims and report problems and information to appropriate personnel • Troubleshoot water-system problems and support customers with problem solving • Identify spare parts, consumables, and spare-part numbers; set up spare parts for ordering • Develop cross-reference lists, product-support materials, and troubleshooting documentation • Draft service bulletins • Review customer operating data, remote-monitoring data, and site data to assist customer support • Collaborate with cross-functional teams • Train and educate team members on new processes or products

🎯 Requirements

• Strong computer skills with knowledge of MS Word, Outlook, Excel, and SAP • Bachelor’s degree in Engineering or a related field with at least 2 years' experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts • Strong analytical and problem-solving skills • Proficiency in data analysis and simulation software • Knowledge of chemical process engineering and safety regulations • Excellent communication and teamwork abilities both telephone and e-mail responses • Excellent organizational skills and ability to handle multiple projects simultaneously • Xylem does not provide visa sponsorship for this position

🏖️ Benefits

• Medical, Dental, Vision plans • 401(k) with company contribution • Paid time off • Paid parental leave • Tuition reimbursement • Paid Volunteer Program, Xylem Watermark • Employee Resource Groups (ERG) • Reasonable accommodations to enable all employees to perform their essential job functions