Product Analyst

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔍 Product Analyst

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Youth Villages

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1986

🏥 Healthcare

🤝 Non-profit

🌍 Social Impact

Healthcare • Non-profit • Social Impact

Youth Villages is a national nonprofit organization that delivers evidence-based mental and behavioral health and child welfare services to children, young adults and families. For over 35 years it has operated residential programs, intensive in-home treatment, foster care and adoption services, specialized crisis services, and LifeSet supports for young adults exiting foster care, while partnering with public agencies and advocating for systemic improvements across child welfare, juvenile justice and children’s mental health systems.

📋 Description

• Solicit and manage user feedback through surveys, focus groups, and customer discovery • Work with end users to gather, understand, and define business requirements • Facilitate testing of new functionality rollouts • Partner with the GuideTree Clinical Content Coordinator to support content creators and loaders • Provide data analysis support to multiple teams • Manage user support through support tickets and system configuration • Coordinate process improvements and software engineering projects as needed • Perform other duties as assigned • Collaborate with the Liferay Product Manager and development team to support GuideTree, Youth Villages’ proprietary clinical platform • Work on special projects requested by management and leadership

🎯 Requirements

• Bachelor’s degree or equivalent experience required • Computer Science, Business, Engineering, or related field strongly preferred • 3+ years of product analyst or similarly related experience in lieu of degree acceptable • Understanding of or experience with content management systems, such as Liferay preferred • Understanding of or experience with modern data analysis tools, such as R, Python, and SQL preferred • Experience with non-profits preferred • Project management experience or certification is a plus • Excellent project and time management skills • Proven ability to meet deadlines, prioritize simultaneous requests, and manage vendors • Creative and analytical thinking with strong problem-solving skills • Ability to communicate across all organizational levels and work with a diverse team • Ability to influence cross-functional teams without formal authority • Strong self-awareness and adaptability in multi-department teams • Technical acumen to provide quality user support • Understanding of data and data management practices • Capability to drive projects to completion • Ability to understand and articulate complex requirements • Secure, private home office with reliable high-speed internet connection • Strong organizational skills and attention to detail • Excellent written, verbal, and oral skills • Ability to manage multiple priorities simultaneously • Proficiency with Microsoft Office products • Ability to maintain a flexible schedule

🏖️ Benefits

• Medical, Dental, Prescription Drug Coverage and Vision • 401(k) • 2 week paid vacation (full-time) / 1 week paid vacation (part-time) • 12 paid sick days per year • 11 paid holidays • Paid Parental Leave • Mileage & Cell Phone Reimbursement (when applicable) • Tuition reimbursement and licensure supervision • Growth & development through continuous training • Clinical and administrative advancement opportunities