Technical Account Manager

Job not on LinkedIn

🕒 July 28

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 34%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zafran Security

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔐 Security

Security

Zafran Security is a company focused on security. The only information provided is website stylesheet/CSS content and no explicit product, service, or sector details. Based on the company name, it likely operates in the security space (e. g. , physical security, cybersecurity, or security consulting), but the specific focus cannot be determined from the available data. Because the evidence is limited, this description remains conservative and recommends clarifying materials (website copy, product pages, or company overview) to refine categorization.

📋 Description

• Build trust from day one and be the face of Zafran throughout the customer lifecycle • Lead onboarding and ensure a fast, confident path to value • Monitor platform usage, identify risks early, and deliver insights that turn obstacles into outcomes • Host recurring check-ins, facilitate quarterly reviews, and design workshops that spark “aha” moments • Troubleshoot complex scenarios and coordinate with support, product, and engineering to solve what matters most • Advocate for customers internally and turn their needs into impact • Celebrate customer success and turn champions into advocates • Spot risks before they become problems, coordinate cross-functional response plans, and maintain customer confidence during challenges

🎯 Requirements

• 4+ years in a customer-facing role with strong technical exposure • Fluency in technical environments; comfortable reading logs, understanding APIs, and translating strange bugs into human language • Ability to turn complex workflows into simple, actionable plans • Empathy, curiosity, and a bias for doing right by the customer • Experience with platforms like Jira, Salesforce, Zendesk, Notion, or similar • Familiarity with REST APIs, browser debugging, logs, or lightweight scripting is a plus • Experience running customer trainings, hosting webinars, or creating documentation is a plus • Enjoy solving thorny problems, asking “what if,” and finding the signal in the noise • Energized by a company culture where curiosity, speed, and GIFs can thrive

🏖️ Benefits

• Flexible PTO • Health insurance plans (medical, dental, vision) • Monthly stipend for phone and internet • 401k • Flexible spending account • Home office stipend when joining • Access to frontier AI models, including Claude