Technical Account Manager

🔥 56 minutes ago

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Zafran Security

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔐 Security

Security

Zafran Security is a company focused on security. The only information provided is website stylesheet/CSS content and no explicit product, service, or sector details. Based on the company name, it likely operates in the security space (e. g. , physical security, cybersecurity, or security consulting), but the specific focus cannot be determined from the available data. Because the evidence is limited, this description remains conservative and recommends clarifying materials (website copy, product pages, or company overview) to refine categorization.

📋 Description

• Build trust from day one and be the face of Zafran throughout the customer lifecycle • Lead onboarding and ensure a fast, confident path to value • Monitor platform usage, identify risks early, and deliver insights that turn obstacles into outcomes • Host recurring check-ins, facilitate quarterly reviews, and design workshops that spark “aha” moments • Troubleshoot complex scenarios and coordinate with support, product, and engineering to solve what matters most • Advocate for your customers internally and turn their needs into impact • Celebrate customer success and turn champions into advocates • Spot risks before they become problems, coordinate cross-functional response plans, and keep confidence high even when challenges hit

🎯 Requirements

• 4+ years in a customer-facing role with strong technical exposure • Fluency in technical environments- comfortable reading logs, understanding APIs, and translating strange bugs into human language • A knack for turning complex workflows into simple, actionable plans • Empathy, curiosity, and a bias for doing right by the customer • Experience with platforms like Jira, Salesforce, Zendesk, Notion, or similar • Familiarity with REST APIs, browser debugging, logs, or lightweight scripting is a plus, but you don’t need to be a coder • Have run customer trainings, hosted webinars, or created documentation people actually use • Enjoy solving thorny problems, asking “what if,” and finding the signal in the noise • Are energized by a company culture where curiosity, speed, and GIFs can all thrive

🏖️ Benefits

• Flexible PTO • Health insurance plans (medical, dental, vision) • Monthly stipend for phone and internet • 401k • Flexible spending account • Home office stipend