Global Director – GTM AI & Automation

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🔥 0 minutes ago

⛰️ Colorado, Virginia, +2 more states – Remote

⛰️ Colorado – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $174k - $262k / year

⏰ Full Time

🔴 Lead

🎁 Product Marketing

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Zendesk

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

💼 Consulting

📣 Marketing

📦 Logistics

💰 Grant on 2019-09

Consulting • Marketing • Logistics

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

📋 Description

• Design, build, and maintain AI agents and agentic GTM experiences for sellers, managers, and customer-facing teams • Lead the evolution of an AI-first GTM operating model across the customer lifecycle • Own and prioritize the GTM systems and automation roadmap • Lead cross-functional transformation initiatives focused on process improvement, AI adoption, workflow standardization, and operational change • Establish governance and operating standards across GTM systems, data, and workflows • Enable scalable deal operations and GTM launches through automated approval, pricing, execution, and launch-readiness workflows • Lead and develop a team of GTM operations specialists • Manage prioritization, sprint-based execution, cross-functional alignment, and measurable business outcomes • Partner across Sales, Marketing, Customer Success, Data, and IT to drive adoption and transformation

🎯 Requirements

• 7+ years of experience in GTM Operations, Revenue Operations, Automation, Systems, Strategy, or related roles within high-growth B2B environments • Experience leading operational or technical teams • Proven ability to lead large-scale, cross-functional transformation initiatives • Strong systems-thinking and problem-solving capabilities • Ability to translate ambiguous business challenges into scalable operational and technical solutions • Experience designing and operationalizing AI-enabled and agentic GTM workflows • Experience building or supporting AI-powered productivity workflows • Experience with modern automation, orchestration, and AI tooling such as Make, n8n, Zapier, Workato, Clay, Claude, Codex, or Cortex • Familiarity with CRM, sales engagement, conversational intelligence, forecasting, enrichment, and workflow automation platforms • Strong understanding of data governance, enrichment, and signal-driven operating models • Experience with iterative or agile delivery environments • Ability to partner with executive, business, operational, and technical stakeholders

🏖️ Benefits

• Bonus eligibility • Benefits eligibility • Related incentives • Flexible remote work for part of the week • Hybrid way of working with opportunities to connect, collaborate, and learn in Zendesk offices • Reasonable accommodations for applicants with disabilities and disabled veterans