Director, Network Intelligence

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🔥 0 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $178k - $235k / year

⏰ Full Time

🔴 Lead

👔 Director

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Ziply Fiber

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

💼 Consulting

📦 Logistics

📡 Telecommunications

💰 Corporate Round on 2022-11

Consulting • Logistics • Telecommunications

Ziply Fiber is a leading provider of fiber-optic internet services in the Pacific Northwest, offering high-speed internet plans that cater to both residential and business customers. With a focus on transparency and customer satisfaction, Ziply Fiber provides no annual contracts, no data caps, and a variety of multi-gig internet options designed for modern households and businesses. Their services include whole home WiFi, streaming TV, and phone services, making them a one-stop solution for connectivity needs.

📋 Description

• Own the end-to-end network intelligence capability, including telemetry architecture, AI/ML diagnostic platforms, and cross-layer data pipelines. • Design telemetry architecture across access, metro Ethernet, and IP core networks. • Define data models aligned with Broadband Forum, OMCI, gNMI/OpenConfig, and Wi-Fi standards. • Architect AI/ML-powered anomaly detection, failure prediction, and proactive alerting systems. • Build and own a remote diagnostics and troubleshooting platform to reduce field dispatches and improve first-call resolution. • Architect microservices-based orchestration across GPON, XGS-PON, gateways, metro, core, and FWA environments. • Operationalize model outputs into closed-loop automated workflows with NOC and Pulse Autonomous Ops teams. • Lead Ziply Fiber's Technology & Architecture Lab for vendor evaluation, device certification, and proof-of-concept testing. • Secure vendor-donated equipment and establish certification methodologies, test plans, acceptance criteria, QA standards, and documentation requirements. • Drive certification velocity through process improvement, parallel test tracks, and automated test tooling. • Oversee certifications for OLT, ONT, CPE, residential gateways, and core/metro platforms. • Manage lab vendor relationships and coordinate product, operations, and field teams for successful deployments. • Lead cross-functional engineers and vendor partners across intelligence, diagnostics, and lab operations. • Drive vendor selection and TCO-based technology evaluations. • Define data governance, retention, and quality standards for network telemetry. • Lead, coach, and develop engineering, technical, lab, data/automation, and vendor personnel.

🎯 Requirements

• High school diploma or GED. • Bachelor's degree in Engineering, Computer Science, Telecommunications, Data Science, Information Technology, or a related field, or equivalent combination of education and directly relevant experience. • 12+ years of access, core network engineering, network intelligence, telemetry, diagnostics, automation, or related telecommunications technology experience. • Deep expertise in GPON/XGS-PON, OLT/ONT architecture, Wi-Fi/CPE ecosystems, and IP/metro network environments. • 3–5+ years of progressive people leadership experience. • Expert-level Wi-Fi knowledge, including 802.11ax/be (Wi-Fi 6/6E/7), mesh platforms, RF performance analytics, and gateway/CPE ecosystems. • Proven experience designing and delivering unified telemetry and diagnostics platforms at scale, including millions of managed devices. • Hands-on experience with gNMI/gRPC streaming telemetry, NETCONF/YANG, OMCI, OpenConfig, and Broadband Forum TR-069/CWMP, TR-098, TR-143, TR-157, and TR-181. • Experience with Calix Cloud, Nokia HDM/ACS, Plume OpenSync, Assia, or equivalent platforms. • Working knowledge of AI/ML model development for network diagnostics. • Experience architecting microservices-based, cloud-ready orchestration layers. • Experience building or operating a technology lab or certification center. • Strong cross-functional leadership and ability to align engineering, operations, vendors, and field teams. • Applicants must be currently authorized to work in the US for any employer; sponsorship is not available. • Ability to work independently, apply sound judgment, multitask, collaborate, meet critical deadlines, and adapt to changing priorities. • Strong verbal and written communication, organizational, analytical, financial, people leadership, coaching, executive presence, and customer-service skills. • Ability to meet physical requirements including prolonged sitting and occasional lifting or moving up to 25 pounds. • Pre-employment background check required; pre-employment drug screening may be required.

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401k • Flexible spending account • Paid sick leave • Paid time off • Parental leave • Quarterly performance bonus • Training • Career growth programs • Education reimbursement programs