Senior Site Reliability Engineer

🔥 15 hours ago

🗽 New York – Remote

🗽 New York – Remote

💵 $180k - $220k / year

⏰ Full Time

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Zocdoc

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🏥 Healthcare

⚕️ Healthcare Insurance

🏪 Marketplace

💰 $150M Private Equity Round on 2021-02

Healthcare • Healthcare Insurance • Marketplace

Zocdoc is a digital health platform that connects patients with healthcare providers, allowing users to book appointments online with doctors and dentists who accept their insurance. The service offers a wide range of specialties, including primary care, dentistry, ob-gyn, dermatology, and psychiatry, among others. Zocdoc aims to make healthcare access easier by providing an app for appointment scheduling and management, enhancing the visibility and reputation of healthcare providers through verified reviews, and serving as a partner for health systems and private practices. The company does not provide medical advice but facilitates the connections and processes necessary for patients to access healthcare services efficiently.

📋 Description

• Design, build, and operate observability for distributed services and integrations, including metrics, logs, traces, dashboards, alerts, service-level indicators, and service-level objectives • Improve end-to-end visibility across critical patient and provider workflows • Identify instrumentation gaps and clarify dependency health and integration failures • Create reliable, repeatable tooling and infrastructure through infrastructure as code, automation, CI/CD, and self-service patterns • Partner with product engineering teams on reliability, scaling, performance, capacity, and failure-mode analysis • Establish actionable alerts and operational ownership for on-call teams • Participate in on-call rotation and incident response, including serving as incident commander when appropriate • Drive incident follow-up work through completion • Analyze and tune systems, code, cloud resources, and networking for resilience, performance, and efficient operation • Strengthen deployment and change-management practices with safeguards, rollback paths, and feedback loops • Contribute to platform standards and reusable patterns for containerized workloads, service communication, secrets, routing, and production readiness

🎯 Requirements

• 5+ years of experience supporting consumer-facing web applications, APIs, or distributed production environments in a Site Reliability Engineering, Production Engineering, Platform Engineering, or closely related role • 2+ years of on-call experience in a 24/7 cloud-based production environment, with a track record of participating in incident response and delivering durable remediation • Deep experience operating systems with many integrations, services, dependencies, or external APIs, and a practical understanding of how those relationships affect reliability • Demonstrated experience building or improving observability practices, including metrics, structured logging, distributed tracing, dashboards, alerting, SLIs, SLOs, and error budgets • 2+ years of experience managing and supporting modern cloud infrastructure, preferably AWS, along with technologies such as Docker, Kubernetes, or similar container platforms • Proficiency in Python, Go, Ruby, Java, or a comparable language, and the ability to read and troubleshoot application code • Experience with infrastructure as code and automated delivery practices, such as Terraform, OpenTofu, CloudFormation, GitHub Actions, GitOps, or equivalent tools • Experience with edge and service networking technologies such as load balancers, reverse proxies, ingress controllers, web application firewalls, routing, rate limiting, or circuit breaking • A deep understanding of protocols and foundational networking concepts such as TCP/IP, HTTP/HTTPS, TLS, DNS, and NTP • Strong written and verbal communication skills, with the ability to explain operational risk, incident findings, and technical tradeoffs to both engineers and partners • Experience working with sensitive data, privacy or compliance requirements, or regulated production environments is a plus, but not required.

🏖️ Benefits

• Flexible work environment based in NYC • Unlimited Vacation • 100% paid employee health benefit options (including medical, dental, and vision) • 401(k) with employer funded match • Corporate wellness program with Wellhub • Sabbatical leave (for employees with 5+ years of service) • Competitive paid parental leave and fertility/family planning reimbursement • Cell phone reimbursement • Employee Resource Groups and ZocClubs to promote shared community and belonging