Customer Master Data Specialist

🔥 9 hours ago

🇺🇸 United States – Remote

💵 $54k - $78k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Zoetis

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1952

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

Zoetis is the world's leading animal health company, committed to nurturing the world and humankind by advancing care for animals. With over 70 years of innovation, Zoetis develops a broad portfolio and pipeline of medicines, vaccines, diagnostics, and technologies that span a continuum of care to predict, prevent, detect, and treat animal illnesses. Operating in more than 100 countries, the company supports livestock farmers, veterinarians, and pet owners around the globe. Zoetis is driven by science and their shared passion for the human-animal bond, aiming to create a more sustainable and healthier world for all.

📋 Description

• Establish address codes for direct and indirect customers within the order to cash and reporting system according to standard operating procedures • Maintain changes and deletions of established accounts, ensuring customer information accuracy and integrity • Investigate licensing and financial responsibility status of parties on existing customer accounts • Contact customers to update registration information for state, DEA, and veterinary licenses • Maintain accurate tax, tax exemption, credit card, and bank information on customer accounts • Provide first-line customer support by phone, email, and Salesforce.com • Manage multiple tasks in a fast-paced, high-volume environment with minimal supervision • Recommend, investigate, design, and implement procedural solutions to improve operations • Perform operational tasks including daily email requests, payment terms, licensing, and SAP audit checks • Ensure scheduled drug order activities comply with DEA regulations; release DEA and conditionally licensed state hold orders when guidelines are met and documented • Assist with Master Data audits • Create and maintain Operational Guides and documentation for ECC and GTS requirements • Document and communicate business process changes to stakeholders and vendors • Assist with cross-functional integrations, acquisitions, and business transformation projects • Participate in meetings with ZTD regarding Customer Master Data tool enhancements • Coordinate SAP enhancement testing, UAT for fixes, and data validation for mass uploads

🎯 Requirements

• Associate degree required; bachelor's degree preferred • Minimum of 2 years' Customer Service experience • Ability to work 8:30-5, with ability to work between 8:30-7:00 EST • Knowledge and experience with SAP order to cash system functionality preferred • Audit support experience preferred • Proficient in Microsoft Office suite (Outlook, Excel, Word) • Phone system and Internet applications expertise; SalesForce.com preferred • Analytical and organizational skills, attention to detail, and a high degree of accuracy • Verbal and written communication skills; ability to speak and present customer master specific information to a wide audience • Established understanding of internal and external applications • Problem-solving skills • Positive, outgoing, “Delight the Customer” attitude • Ability to work both in a team environment and independently • Must possess or obtain authorization to work in the US for Zoetis

🏖️ Benefits

• Short-term incentive compensation • Healthcare and insurance benefits beginning on day one • 401K plan with a match • Profit-sharing contribution from Zoetis • 4 weeks of vacation