Customer Success Account Manager – CSAM

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Assertive Yield B.V.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

Assertive Yield B. V. is a company for which no descriptive text was provided in the prompt. No company details or public description were included, so specific activities, products, or services cannot be determined from the provided input. Based solely on the company name, "Assertive Yield" might suggest a focus on optimizing financial returns, yield management, or revenue optimization, but that is speculative and not confirmed.

📋 Description

• You'll be the primary point of contact for our customers, ensuring a smooth onboarding experience, driving adoption, and helping them realize continuous value • Guide new publisher partners through a smooth, structured onboarding experience • Provide tailored training and documentation to set clients up for success from day one • Manage a portfolio of enterprise-level global publisher partnerships, serving as a trusted advisor and strategic consultant • Own day-to-day communication with assigned accounts and monitor customer health proactively • Stay close to your partners' performance data to surface insights, flag risks, and drive action • Deliver regular check-ins and QBRs that clearly demonstrate value and progress • Proactively identify opportunities to optimize publisher relationships, grow revenue, and strengthen Assertive Yield’s customer partnerships • Drive Assertive Yield initiatives through a consultative, solutions-oriented approach • Collaborate with Sales on upsell opportunities and ensure timely, successful renewals • Act as the voice of the customer internally, surfacing trends and feedback that matter • Work closely with the Product team to inform the roadmap and shape solutions that deliver lasting value to our publisher partners

🎯 Requirements

• 2+ years in a customer success or account management role (digital media and SaaS preferred) • A strong understanding of the programmatic advertising landscape, particularly from a publisher perspective • Strong business acumen with the ability to develop and articulate long-term strategic visions for partners • A proven track record of building relationships and managing high-impact partnerships • Demonstrated success in business development and identifying new growth opportunities • Proficiency in Google Ad Manager with a focus on monitoring performance and extracting detailed reports • Mid-level Excel proficiency (comfortable with VLOOKUPs, pivot tables, and data manipulation) • Excellent written and verbal communication skills in English, with a sharp eye for detail

🏖️ Benefits

• Fully Remote • Flexible Hours • Career Growth • Customer Relationships • High-Impact Role in a Growing Company