Senior Technical Support Representative

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $24 - $38 / hour

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

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Axon

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

💼 Consulting

🎖️ Defense

🏭 Manufacturing

Consulting • Defense • Manufacturing

Axon is a company dedicated to advancing public safety through innovative technology solutions. It offers a wide range of products and services, including smart weapons such as TASER devices designed for law enforcement and civilian use, body-worn cameras for capturing real-time video evidence, and software solutions for evidence management and situational awareness. Axon also provides VR training to prepare officers for real-life scenarios and drone solutions for tactical support. The company primarily serves law enforcement, federal agencies, corrections, fire, EMS, and other public safety sectors, aiming to create safer communities with their comprehensive safety ecosystem. Axon is committed to responsible innovation and reducing gun-related incidents between police and the public.

📋 Description

• Become an expert on the Axon Fusus solution, including available apps, APIs, and development roadmap • Work with industry-standard Video Management Systems (VMS), IP cameras, and Linux networking tools • Assist the Implementation team with geospatial setup of customer locations • Respond to and resolve inbound customer support requests via email and telephone • Troubleshoot customer support issues and follow Axon Fusus escalation policy • Document completed work in the Axon Fusus CRM support tool • Participate in Axon Fusus-sponsored training and certifications

🎯 Requirements

• 1 years experience working in information systems and networking • Strong knowledge of enterprise network equipment (routers, firewalls, tunnels), configuration, and data flow required • Experience with security camera systems, VMS, DVR, and NVR solutions is strongly desired • Completion of or working toward a college degree in a technical discipline • Certifications such as Network+, Security+, Linux+ • Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information • RCMP Clearance

🏖️ Benefits

• Competitive salary and 401k with employer match • Discretionary paid time off • Paid parental leave for all • Medical, Dental, Vision plans • Fitness Programs • Emotional & Mental Wellness support • Learning & Development programs • Employee Resource Groups (ERGs) • Snacks in offices

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