Integrations Support Engineer

Job not on LinkedIn

🔥 1 hour ago

🇨🇦 Canada – Remote

💵 $75k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PSD

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

PSD is an energy efficiency services and technology company. We combine building science with technology to help our customers achieve tangible energy efficiency savings. We build products and deliver services that support energy efficiency improvements in buildings. For over 25 years, PSD employees have been innovating and evolving the energy efficiency industry. We bring technical experts together with hands-on implementers to create services that deliver and efficiently measure the outcomes of your programs.

📋 Description

• Help customers implement and integrate the platform with third-party systems, applications, and APIs • Investigate and resolve application, configuration, integration, data, and software-related issues • Troubleshoot across the application and supporting technologies, identify root causes, develop or implement technical solutions, and validate resolutions • Work with Implementation, Sales, Customer Success, Engineering, and Product teams on complex technical issues and escalations • Translate customer business goals, workflows, technical requirements, and integration challenges into technical solutions • Advise on integration approaches, APIs, authentication, data flows, and configuration • Assist with integration setup, configuration, testing, troubleshooting, and validation • Design scalable and reusable integration solutions, patterns, templates, and best practices • Diagnose issues using logs, error messages, stack traces, API requests and responses, database records, monitoring tools, source code, and system behaviour • Reproduce customer issues in development or test environments and perform root-cause analysis • Develop scripts, queries, utilities, automation, and application components • Investigate and resolve software defects and improve monitoring, diagnostics, error handling, reliability, and supportability • Participate in code reviews, testing, releases, deployments, and technical validation • Provide technical analysis, diagnostic data, logs, reproduction steps, and recommendations to technical teams • Communicate customer feedback and recurring technical challenges to Product and Engineering • Create and maintain technical documentation, integration guides, troubleshooting procedures, knowledge-base articles, and operational documentation • Document known issues, workarounds, root causes, and permanent resolutions • Share technical knowledge and reusable integration patterns across customer-facing and technical teams

🎯 Requirements

• 3-5 years of experience in software development, application support, technical support, or implementation • Post secondary education in computer science, software engineering, computer engineering, or related technical discipline • Strong debugging and problem-solving skills • Proficiency in at least one programming language such as C#, Java, JavaScript/TypeScript, Python, or similar • Working knowledge of SQL and relational databases • Experience troubleshooting APIs, integrations, and web applications • Familiarity with source control systems such as Git • Ability to read and interpret application logs, stack traces, and technical documentation • Understanding of software development lifecycle and testing practices • Experience supporting enterprise or customer-facing applications • Ability to work in a fast paced environment • Good verbal and written communication skills, and the ability to work cross collaboratively • Must live in Canada

🏖️ Benefits

• Comprehensive health and wellness benefits package • Remote work flexibility (specific regional options apply) • Flex Hours • Paid Time Off (PTO) • Summer Fridays—shorter work weeks • Fun social events (both virtual and in-person) • Charity initiatives • Career Framework with clear, structured paths for growth and ongoing learning • Accessibility accommodations during recruitment and selection