Technical Support Engineer

🔥 1 minute ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HostPapa

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

HostPapa is a web hosting company that provides a variety of hosting solutions including shared web hosting, WordPress hosting, VPS hosting, and reseller hosting. They also offer additional services such as domain registration, website building tools, business email services, and security features like SSL certificates. HostPapa prides itself on its 24/7 award-winning customer support available globally, ensuring that customers receive assistance in their preferred language and timezone. With a focus on small businesses, HostPapa aims to empower customers to achieve their online goals with reliable and high-performance hosting services.

📋 Description

• Provide customer guidance by answering how-to questions and recommending product functionality and configuration best practices • Investigate reported technical issues, troubleshoot, and determine effective solutions and root causes • Resolve issues by following established procedures and documentation • Collaborate with developers, account managers, and product teams for timely issue resolution • Manage workload and provide prompt, accurate customer updates in line with SLAs • Log, update, and close tickets accurately in the tracking system • Document troubleshooting steps and solutions as technical notes and knowledge base articles • Adhere to quality and customer satisfaction standards • Stay current on products, related technologies, and processes through training and self-learning • Support other tasks or projects as assigned • Take ownership of customer-impacting incidents on the CloudBlue cloud-commerce platform • Support cloud service providers and end customers through service desk tickets and occasional phone escalations

🎯 Requirements

• Bachelor’s in Computer Science or related Engineering • 3+ years in support engineering • Strong Linux system administration (CentOS/RHEL) • Hands-on network configuration/troubleshooting • Solid TCP/IP, IP addressing/subnetting, and routing • Experience with PostgreSQL, MySQL, or Oracle • Strong SQL, including query analysis and composition • Ability to read system logs and use monitoring/troubleshooting tools • Familiarity with APIs and integrations: REST, SOAP, JSON, XML, XML-RPC • Familiarity with authentication standards: OAuth, SAML • Relevant experience in web hosting environments • Strong English communication skills • Ability to work independently and collaboratively • Experience with Java, Python, or C++ is a plus • Kubernetes experience is an asset • Willingness to participate in standard candidate verification steps, where permitted by applicable law • Employment history and application information may be verified in accordance with applicable laws and hiring practices

🏖️ Benefits

• Remote-first work, with team members across many countries • Competitive pay, benchmarked against the markets we hire in • Room to grow, with real ownership of your work and support for professional development • Flexibility in how and when you work, within the core hours your team needs • Access to the AI tools you need to do your work, and the room to experiment with them • Equal-opportunity employer • Accommodations for people with disabilities at every stage of the hiring process

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