Technical Support Engineer

Job not on LinkedIn

🔥 8 minutes ago

🇨🇦 Canada – Remote

💵 $60k - $90k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Metrics

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2021

📣 Marketing

🛍️ eCommerce

Marketing • eCommerce

Metrics is a Sri Lanka–based digital marketing agency (branded Metrics Digital) that uses data-driven growth strategies to help brands multiply revenue and optimize performance. The firm offers ecommerce strategy and conversion optimization for platforms like Shopify and WooCommerce, paid social and search advertising (Facebook/Instagram/TikTok/Pinterest/Snapchat, Google Search/YouTube/Display/Shopping), email marketing (Klaviyo/Mailchimp), SEO/AEO, analytics, and real-time campaign optimization. Metrics emphasizes measurable ROI (free ROI audits) and serves clients across sectors including e-commerce, healthcare, education, real estate, finance, travel and retail.

📋 Description

• Manage and resolve incoming technical support requests on the ticketing platform • Provide high-quality technical assistance to Branch customers • Investigate and troubleshoot complex issues and bugs • Replicate issues and analyze logs to identify root causes • Collaborate with Customer Success Management, Product, and Engineering teams • Advocate for customer needs and ensure timely resolutions • Meet or exceed deadlines and SLAs during high-volume periods • Use Zendesk, Guru, Notion, and JIRA to document solutions • Improve the internal knowledge base • Learn new technologies and Branch product updates

🎯 Requirements

• 2+ years in a technical, customer-facing role • Proven track record of providing amazing customer experiences • Superior interpersonal skills • Ability to translate complex technical concepts into clear, actionable advice • Proficiency with SQL and APIs • Hands-on experience using Chrome Developer Tools for web-based troubleshooting • Ability to multi-task and manage a high volume of tickets without sacrificing quality or attention to detail • Ability to learn new technology quickly • Passion for solving intricate product and technical questions • Nice to have: experience working with, building, or troubleshooting mobile SDKs or native mobile app code • Nice to have: familiarity with JavaScript, HTML, and CSS • Nice to have: prior experience in Mar-tech or a high-growth SaaS environment

🏖️ Benefits

• Equity available for qualifying positions • Health and wellness programs • Paid time off • Retirement planning options

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