Revenue Operations Manager

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 C$96k - C$144k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💹 Revenue Operations

👻 Ghost score 0%

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Mimecast

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔒 Cybersecurity

🔐 Security

Cybersecurity • Security

Mimecast is a cybersecurity company focused on transforming security to protect against relentless threats. With over 2,500 employees, they are dedicated to not only defending against today's threats but also anticipating and safeguarding against future ones. Mimecast prioritizes privacy and optimal user experience, operating globally across various locations including the United States, United Kingdom, Australia, and more. The company offers a dynamic work environment with a commitment to excellence and continuous improvement in security services.

📋 Description

• Support the operationalization of product and plan contracting and bundling, focusing on customer value, simplicity, transparency, and accurate reporting • Streamline licensing for new customers, migrations, expansions, and amendments in Mimecast's systems • Gather and relay field and customer feedback between Revenue Operations and Product to help shape bundling strategy • Simplify quotes and contracts through standardized structures and outputs communicating unit measures, duration, value, and key terms • Support updated pricing and billing models, including consumption-based models for MSPs, standard resellers, and direct customers • Partner with Product, Deal Desk, Legal, Finance, and Sales Operations to refine contract and bundle structures, execute and monitor promotions, and scale processes • Coordinate contracting, licensing, and quoting readiness for new and acquired product introductions with Product and Product Marketing • Work with IT, Finance, and GTM Business Systems to align quoting processes with reporting, accurately represent ARR and other measures, and automate pricing plays and quote outputs • Maintain licensing and renewal playbooks and guide licensing teams on common deal types • Develop product and plan migration mechanisms, including quote generation for new bundles and End of Life and End of Sale considerations • Represent Revenue Operations in cross-functional contracting and licensing discussions; communicate progress, risks, and open items to stakeholders • Report to the Senior Director, Revenue Operations • Help execute the roadmap for MSP modernization, new product introductions, and systems and process changes supporting new pricing and billing models

🎯 Requirements

• Experience executing process improvements and collaborating with cross-functional partners • Solid understanding of Salesforce.com, including CPQ and opportunity and quote objects, and how contract structure affects ARR and reporting accuracy • Ability to build working relationships across Sales, Finance, Product, Product Marketing, Legal, and IT/Business Systems • Strong analytical and process-design skills, with attention to detail in complex contract and licensing structures • Experience working independently on Deal Desk, Sales or Revenue Operations, contracts, or GTM Business Systems work in a SaaS or subscription-based business • Experience with RCA or NetSuite ERP is a plus • Exposure to channel and MSP business models, including portal-based quote-to-order processes, is a plus • Experience supporting product launches, pricing model changes, or platform migrations is a plus • Successful completion of applicable background checks, conducted in accordance with local law

🏖️ Benefits

• Benefits • Potential eligibility for incentive plans • Additional benefits in accordance with company policy and local regulations • Equal Opportunity and Affirmative Action Employer • Applicable background checks conducted in accordance with local law