10x Genomics
1001 - 5000 employees
Advancing human health requires a greater understanding of biology, and that understanding starts with the cell. We enable researchers to drive exponential progress in oncology, immunology, neuroscience, and more with novel single cell, spatial, and in situ tools that have been cited in over 3,000 publications and continually improved by our dedicated scientific team. Our aim: to develop innovative instruments, reagents, and software that allow you to see your biological system at a resolution that matches its complexity.
Customer Service Specialist
🔥 0 minutes ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
10x Genomics
1001 - 5000 employees
Advancing human health requires a greater understanding of biology, and that understanding starts with the cell. We enable researchers to drive exponential progress in oncology, immunology, neuroscience, and more with novel single cell, spatial, and in situ tools that have been cited in over 3,000 publications and continually improved by our dedicated scientific team. Our aim: to develop innovative instruments, reagents, and software that allow you to see your biological system at a resolution that matches its complexity.
📋 Description
• Process inbound purchase orders (direct and distributor) in ERP (Oracle) and CRM (Salesforce) • Validate PO accuracy against pricing, terms, and product configuration, and process orders within defined SLA • Manage order modifications, cancellations, and backlog or backorder communication • Support end-of-quarter (EOQ) volume surges with elevated responsiveness and availability • Initiate and track RMA (Return Merchandise Authorization) requests through resolution • Coordinate with 3PLs and logistics partners on shipment exceptions and delivery escalations • Keep customers and sales informed through the process • Enter and maintain customer master data (ship-to, bill-to, contact records) with accuracy • Support new customer onboarding and account setup in collaboration with Sales, Finance, and Legal • Partner with Sales to resolve pricing discrepancies, special terms, and account-level escalations • Liaise with Finance on credit holds, billing issues, and payment term questions • Collaborate with Operations, Supply Chain, and Product Management on product availability, new product introductions, and end of life
🎯 Requirements
• Previous experience of order management and customer service • Knowledge of ERP and CRM business systems (such as Oracle or Salesforce) • Very detail oriented • Good interpersonal skills • Ability to work independently whilst collaborating with others
Apply NowSimilar Jobs
🕒 July 3
Customer Service Manager leading a remote support team for logistics company Huzzle. Ensuring quality customer interactions and team performance in a fast-paced environment.
🇷🇴 Romania – Remote
💰 $1.8M Pre Seed Round - Huzzle on 2024-04
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🕒 June 30
Local Support Specialist managing B2B partner interactions in Italian and English. Provide customer support remotely in an international travel-tech company.
🗣️🇮🇹 Italian Required
🕒 June 30
KLASS WAGEN - Rent A Car
51 - 200
Customer Care Agent providing support in Hungarian and English for reservations and customer interactions. Join Klass Wagen Group in delivering excellent service in a remote role.
🗣️🇭🇺 Hungarian Required
🗣️🇷🇴 Romanian Required
🕒 June 22
Customer Service Manager at Abakus School acting as point of contact for parents and teachers. Supporting clients in English and Romanian through various communication platforms in a remote capacity.
🗣️🇷🇴 Romanian Required
🕒 June 12
Customer Service Representative handling inquiries via phone, email, and chat for SupportNinja. Responsible for resolving customer issues in a timely and professional manner while maintaining CRM records.
🇷🇴 Romania – Remote
💵 RON6.2k / month
💰 Private Equity Round on 2021-02
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
