Developer Community Manager

April 26

1Password

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Productive businesses use 1Password to secure employees at scale.

501 - 1000

💰 $620M Series C on 2022-01

Description

• We’re looking for an experienced Community Manager to join our CX Community team at 1Password and oversee our Developer Community. • You’ll be joining an exciting new team, and as a Community Manager, you will be responsible for cultivating and nurturing a vibrant, innovative and engaged developer community. • Our ideal Developer Community Manager has experience working cross functionally to deliver community driven outcomes against key business goals. • They are organized and have strong communication skills, with a developer and customer focused mind, always striving to foster positive interactions. • This is a remote opportunity within Canada and the US.

Requirements

• 2-3+ years in Developer Community Management with experience scaling Community Programs and 4+ years relevant work experience. • Passion for 1Password, and the developer space and a genuine interest in the target community. • A strong communicator and writer. Being successful in this role will require you to excel at both internal and external communication. • Passion about being a community and developer advocate. You understand why customer voices are so important. • Flexibility and adapting quickly when priorities change. • Solid understanding of cross departmental functions including Marketing, Technology and Product. • Experience working with various online community platforms and tools. • You are an organized master multitasker, someone who knows how to set goals, prioritize, and maintain focus when it comes to deadlines. • Fantastic interpersonal skills, a great listener, and is extraordinarily empathetic. • Willingness to go the extra mile to serve our customers. • Good technical understanding and can pick up new tools quickly.

Benefits

• Help execute on the developer community strategy, roadmap, and success metrics. • Work cross functionally with our internal teams on community engagement strategies. • Manage and execute a community content strategy, including working with key stakeholders across internal teams to manage our Developer Newsletter and blog. • Partner with product marketing to increase awareness and adoption of new developer features. • Moderate, listen and engage regularly with our amazing community members across various platforms like Reddit, Slack, and Mastodon, providing them with any support and resources they need. • Manage our inbound Hackathon requests, and Teams for Open Source requests. • Work closely with our Developer Relations Manager, to support the community at scale and act as a passionate advocate for the community within the organization. • Help plan and run community events throughout the year (conferences, meetups, hackathons, and other activities). • Constantly gather feedback from the community and bring those insights to the appropriate internal teams. • Identify opportunities to surprise, delight, and show our community members how much we appreciate them. • Measure, analyze, update and track community data. • Manage all internal and external Developer Community guidelines and documentation. • Create community onboarding and offboarding processes. • Escalate and flag issues as needed to keep the community a trusted space.