Senior Customer Success Manager, Commercial

🕒 February 28

🏄 California – Remote

🏄 California – Remote

💵 $75k - $105k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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1Password

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🔒 Cybersecurity

☁️ SaaS

⚡ Productivity

💰 $620M Series C on 2022-01

Cybersecurity • SaaS • Productivity

1Password is a leading password management and cybersecurity company that offers solutions for both individual and business customers to securely store and manage passwords, secrets, and sensitive information. With features like extended access management (XAM), 1Password empowers users to manage access to every application and web account, ensuring security across all devices with alerts for possible breaches. Trusted by over 150,000 businesses, 1Password provides comprehensive security solutions that enhance productivity by enabling easy and secure sharing of credentials and managing permissions, while maintaining high visibility and control. Their services cater to enterprises and families, providing protection from bad actors in today's SaaS-centric hybrid work environment.

📋 Description

• guide Mid Market Teams and Business customers through established best practices • act as the customer champion and advocate • increase awareness of customer needs and priorities • support customers in seeing the value of their investment with 1Password • drive towards their adoption goals through proactive and reactive customer engagement • Follows defined outreach and follow-up communication processes • synthesize and log findings from customer discussions

🎯 Requirements

• A proven track record with a 5 years experience in revenue generating roles • Strong communication skills over email, the phone, and video call • Experience with and passion for helping people or businesses use software • You're technically savvy and enjoy learning new products • You have experience in working closely with C-Level executives • Guiding customers through their lifecycle through email, webinars, and customized sessions • Supports customers within their book of business through the annual renewal process • You have experience managing revenue retention as your key metric

🏖️ Benefits

• health, dental, 401k and many others • generous paid time off • equity grant • participation in our incentive programs