Associate Customer Support

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3Shape

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2021-12

Manufacturing • Consulting • Logistics

3Shape develops 3D scanners and CAD/CAM software solutions for the dental and audio industries. Their technology is transforming how health professionals diagnose and care for patients. The company has been recognized with multiple awards, including 'Entrepreneur of the Year' by Ernst & Young. Headquartered in Denmark, 3Shape operates production facilities and offices across China, Europe, Latin America, and the USA.

📋 Description

• Handle inbound and outbound customer calls and voicemails • Support Teams channels and designers by addressing questions and issues during the design process • Respond to chats, tickets, and emails within SLA timelines • Document cases accurately and maintain customer records in CRM systems • Provide first-level troubleshooting and escalate issues when needed • Support administrative tasks on the DSP platform • Join stakeholder meetings to align on customer needs • Create and update customer support content and macros • Contribute ideas to improve workflows and customer interactions

🎯 Requirements

• High school diploma or equivalent • Additional training in customer service or a related field is a plus • Ability to build long-term relationships with users and understand their needs • Ability to identify opportunities to improve efficiency and customer success • Solid organizational and project management skills • Analytical mindset with ability to document and report issues clearly • Strong written and verbal communication skills in English at B2 level or higher • Comfort with CRM systems, Jira, and Microsoft Office • Proactive, goal-oriented approach and ability to work independently as part of a team • Prior dental field knowledge or experience is a valuable plus

🏖️ Benefits

• Global support team environment • Product knowledge and career development toward Tier I, Tier II, and beyond • Collaboration with global design teams and stakeholders • Diverse and inclusive workplace • Personal career growth opportunities