Technical Program Manager & Operations Lead

March 15

Apply Now

Get a free AI resume review

500 Global

WebsiteLinkedInAll Job Openings

Venture Capital firm on a mission to uplift people and economies worldwide through entrepreneurship.

Startups • entrepreneurship • Venture Capital • Seed Accelerator • Startup Accelerator

201 - 500

Description

• Collaborates with 500 Global’s stakeholders to ensure business requirements and user stories are defined, solutions are developed, and implementation plans are delivered in scope, on time, and on budget. • Overseeing the operational side of projects, including managing the support team, on-call duties, and assisting internal customers. • Schedule tasks, deadlines, and milestones, considering operational dependencies for smooth coordination throughout the project lifecycle. • Conduct thorough requirements gathering to understand operational needs, optimizing projects accordingly to ensure work aligns with operational objectives. • Efficiently manage roadblocks and troubleshoot issues that may disrupt operational continuity, promptly addressing them to maintain project progress and stability. • Monitor and report project progress, focusing on operational impact and continuity, providing timely updates to stakeholders to ensure alignment and address potential disruptions proactively. • Ensure quality assurance testing, maintaining operational integrity throughout to mitigate risks and ensure seamless implementation. • Assume on-call responsibilities, ensuring immediate response to operational issues outside regular working hours. • Lead and manage the support team, providing guidance and direction to maintain operational efficiency and meet customer needs, relying on automations and implementation and streamlining of processes. • Deliver quick fixes to solve time-sensitive problems, but also contribute to the design and delivery of long-term solutions to the root-cause problem. • Other duties as needed.

Requirements

• 2 or more years of project management experience in a fast-paced high-volume environment. • 4 or more years of operational technical support experience for internal and external customers. • Bachelor's degree in Computer Science, Business Administration, or equivalent combination of education and experience. • Proven skills in managing scope, budget, and timeline. • Proven technical acumen to translate business requirements into functional solutions. • Experience managing technical projects on a 2-week sprint cycle and/or software development. • Experience with data / API integration projects. • Experience with workflow projects. • Experience with backlog management + maintenance. • Experience managing external contractors. • Project management or related certifications (PMP, CAPM, SCRUM, etc.). • Significant experience with a wide variety of project/work management toolsets (ex: JIRA or similar) and productivity tools (ex: Zapier or similar). • Exposure to any/many of these platforms: Jira; Airtable; Zapier; Salesforce; AllVue / Altareturn; HubSpot; AWS; Jamf; Okta. • Previous experience in PE, VC, or financial sectors. • Previous experience working in a firm or with individuals specializing in marketing. • Organizational savvy and ability to build consensus across multiple global teams. • Experience working with (or at) startups.

Benefits

• Health Care Plan (Medical & Dental) • Group Term Life • Wellness Allowance • Paid Time Off (Vacation, Sick & Public Holidays) • Training & Development