Personal Injury Client Support Representative

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The Ward Law Group, PL

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

👥 B2C

⚖️ Legal

⚕️ Healthcare Insurance

B2C • Legal • Healthcare Insurance

The Ward Law Group, PL is a dedicated personal injury law firm committed to providing expert legal representation for victims of negligence in various injury cases, including car accidents, truck accidents, and wrongful death. With a strong focus on serving the Hispanic community, the firm prides itself on its extensive experience and proven track record of securing over $500 million in settlements for clients. The attorneys at The Ward Law Group emphasize client-focused representation, ensuring each client receives personalized attention throughout the legal process.

📋 Description

• Answer, screen, and route incoming calls to the appropriate team member • Take and relay messages or transfer calls to voicemail when staff are unavailable • Log phone calls and upload documents into the online document management system • Provide clerical support to office staff, including faxing, copying, and file organization • Maintain regular communication with clients and respond to questions • Obtain insurance coverage information in a timely manner • Follow up on medical treatment and confirm continuity of care • Request and obtain medical records and billing statements from providers • Communicate with insurance companies regarding treatment status and update adjuster information in the system • Perform additional administrative and case-related duties as assigned

🎯 Requirements

• Professional fluency in both English and Spanish • Strong written and verbal communication skills • Full-time availability for a 40-hour workweek with two days off • Availability for a schedule that may include one weekend day depending on business needs • Experience in plaintiff personal injury law firms, medical offices or healthcare scheduling, legal intake or case support, call centers with high-volume inbound calls, virtual assistant roles supporting U.S. businesses, or CRM/case management systems such as Litify, Filevine, SmartAdvocate, or Clio • Windows computer meeting the stated requirements: Windows 10, Intel i5 (8th Gen+) or 2GHz and 8 cores, 16 GB RAM, and 256 GB SSD; or Mac with macOS 11 (Big Sur+), Apple M1 or Intel i5, 8 GB RAM, and 256 GB SSD • USB noise-cancelling headset • Webcam for daily meetings • Wired Ethernet preferred or 5 GHz Wi-Fi acceptable • Internet speed of at least 30 Mbps download and 15 Mbps upload • Latency (ping) under 100ms