Digital Customer Experience Analyst

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🔥 0 minutes ago

🌐 Mexico, Brazil – Remote

🇲🇽 Mexico – Remote 🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Capgemini

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1967

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Capgemini is a global leader in partnering with businesses to transform and manage their operations by harnessing the power of technology. With expertise across a wide array of industries such as aerospace, automotive, banking, and healthcare, Capgemini provides a constantly evolving portfolio of services to meet the ever-changing needs of their clients. Their offerings include cloud, cybersecurity, data and artificial intelligence, and enterprise management, among others. Capgemini also emphasizes innovation and sustainability, helping companies achieve digital transformation while promoting environmental and social responsibility. Additionally, Capgemini provides career opportunities across various levels and professions, encouraging innovation and diversity in its workforce.

📋 Description

• Monitor and support Specialty digital platforms to ensure stability and high performance. • Troubleshoot browser, authentication, and website-related issues. • Act as a liaison between business stakeholders and IT teams. • Analyze business needs and help identify technology solutions. • Support testing activities and validate system releases. • Track and report on digital platform performance. • Create and maintain documentation, training materials, and process documentation. • Ensure compliance with quality assurance standards and procedures.

🎯 Requirements

• 1 to 3 years of experience in a related field preferred. • Experience with digital customer experience, production support, business applications, or website support is preferred. • Advanced English proficiency required. • High school diploma or equivalent required. • Bachelor’s degree preferred. • Experience in insurance, underwriting, Specialty Lines, Farmers, Foremost Specialty, or related business areas is preferred. • Strong PC and browser knowledge at an intermediate level. • Basic proficiency with Microsoft Office Suite. • Basic experience with system monitoring tools preferred. • Ability to troubleshoot technical issues and communicate effectively with business and IT stakeholders. • Strong analytical, documentation, and problem-solving skills. • Attention to detail and ability to support testing, quality assurance, and release readiness activities. • Insurance industry knowledge is a plus. • Valid, local legal authorization to work in the country where the role is based is required at the time of hire. • FBS does not sponsor or obtain work authorization unless explicitly stated.

🏖️ Benefits

• Competitive salary and performance-based bonuses • Comprehensive benefits package • Career development and training opportunities • Flexible work arrangements (remote and/or office-based) • Dynamic and inclusive work culture within a globally renowned group • Private Health Insurance • Pension Plan • Paid Time Off • Training & Development