Service Account Manager

🕒 July 3

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ABB

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🚗 Transport

💰 $545.9M Post-IPO Debt - ABB on 2023-11

Consulting • Logistics • Transport

<ABB> ABB is a global technology company specializing in electrification, industrial automation, robotics, motion, and power products and services. It designs, manufactures and services hardware such as motors, drives, medium- and low-voltage equipment, transformers, EV charging infrastructure, and robotic systems, and provides software and lifecycle services to utilities, industry, transport and infrastructure customers to improve efficiency and enable a low-carbon, digitally connected future.

📋 Description

• Take ownership of developing, implementing, and managing a service-driven account strategy. • Focus on maximizing plant availability, optimizing asset performance, and ensuring long-term reliability of automation systems. • Nurture strong, long-term customer relationships and act as the primary point of coordination for all commercial and service-related activities. • Lead internal account teams across Sales, Service, Operations, and support functions for seamless collaboration. • Manage the commercial lifecycle of active contracts, oversee renewals and expansions. • Proactively drive resolution of customer issues through effective communication and structured follow-up.

🎯 Requirements

• Passionate about building long-term customer relationships and driving operational excellence. • Highly skilled in developing strategic account plans and achieving measurable growth in Oil & Gas and Chemical segments in The Netherlands. • Experienced in managing a multidisciplinary key account team consisting of various internal ABB stakeholders. • Demonstrated expertise in value-based selling, using customer insights, lifecycle data, and operational performance data. • Strong capabilities in contract management, including performance reviews, contract compliance, scope definition, renewals, and upsell opportunities. • Advanced proficiency in commercial pipeline management and CRM platforms. • Enhanced knowledge of Automation Solutions, control systems, instrumentation, and lifecycle services. • Degree in Engineering (Automation, Process or related field) or extensive knowledge of industrial automation service delivery. • Comfortable communicating in Dutch and English with customers at all levels.

🏖️ Benefits

• A competitive salary with performance-based bonus. • Electric company car. • 27 vacation days + 13 ADV days. • Strong pension scheme and share program. • Discounts on gym memberships and bikes. • Full-time position (40 hours) with training and growth opportunities.