Service Sales Specialist

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ABB

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🚗 Transport

💰 $545.9M Post-IPO Debt - ABB on 2023-11

Consulting • Logistics • Transport

<ABB> ABB is a global technology company specializing in electrification, industrial automation, robotics, motion, and power products and services. It designs, manufactures and services hardware such as motors, drives, medium- and low-voltage equipment, transformers, EV charging infrastructure, and robotic systems, and provides software and lifecycle services to utilities, industry, transport and infrastructure customers to improve efficiency and enable a low-carbon, digitally connected future.

📋 Description

• Maintain relationships with existing customers, ensure customer satisfaction, and drive ongoing business cooperation through effective communication and problem solving • Communicate regularly with customers to understand their needs and ensure services and solutions meet or exceed expectations • Develop and manage channel partners, conduct joint visits to non-direct customers, support channel sales activities, and create annual channel partner development plans • Master ABB Robotics aftermarket service products, including original spare parts, annual maintenance, digital products, robot commissioning, program optimization, robot and spare-parts refurbishment, and upgrades of discontinued models • Develop value-based sales proposals comparing original manufacturer services with third-party services; independently handle commercial communication, quotations, negotiations, and contract signing • Build and maintain customer robot installation records, including installed quantity, models, production years, operating conditions, active and idle equipment • Match installation data to maintenance, spare-parts, and upgrade opportunities to support sales strategy, customer segmentation, and revenue growth • Analyze market trends and competitors and provide sales strategy recommendations based on technical knowledge • Handle after-sales service requests, track service progress, and ensure timely, effective, technically oriented resolutions • Conduct customer satisfaction surveys, analyze feedback, and continuously improve service quality and customer loyalty • Manage and update customer files and sales documents, ensuring technical and sales information is accurate • Provide technical product and service training support to customers and internal teams

🎯 Requirements

• Bachelor's degree or above, preferably in mechanical engineering, electrical engineering, automation, control engineering, or a related engineering discipline • 3+ years of industrial product sales experience; after-sales or service-related sales experience preferred • Excellent written and spoken Chinese and English communication skills • Ability to quickly learn new technologies and products, especially in industrial robotics • Ability to translate technical advantages into sales opportunities and customer business value • Good teamwork skills and ability to work in cross-functional teams coordinating technical and sales resources • Proficiency in Microsoft Office, especially Excel and PowerPoint • Ability to process complex technical data and produce professional reports • Strong time-management skills and ability to work effectively under pressure

🏖️ Benefits

• ABB benefits, reward and development programs encompass a wide array of offerings • Safe, fair, equitable and inclusive working environment • Opportunities to contribute to a healthier and more prosperous world • Opportunities to succeed, develop, and create your own career at ABB