Acronis
1001 - 5000 employees
Founded 2003
🔒 Cybersecurity
☁️ SaaS
🤝 B2B
Cybersecurity • SaaS • B2B
Acronis is a cyber protection company that provides integrated backup, disaster recovery, and cybersecurity solutions delivered as cloud-native and on-premises software. It offers endpoint protection (EDR/XDR), anti-malware, email and Microsoft 365 protection, RMM and PSA tools, and MSP-focused multi-tenant management to enable service providers and businesses to detect, respond, and recover from cyberthreats. Acronis operates globally with compliant data centers, certifications, and a platform designed to consolidate backup, security, and IT management into a single solution.
Corporate Cloud Expert Support Engineer
🕒 March 3
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Acronis
1001 - 5000 employees
Founded 2003
🔒 Cybersecurity
☁️ SaaS
🤝 B2B
Cybersecurity • SaaS • B2B
Acronis is a cyber protection company that provides integrated backup, disaster recovery, and cybersecurity solutions delivered as cloud-native and on-premises software. It offers endpoint protection (EDR/XDR), anti-malware, email and Microsoft 365 protection, RMM and PSA tools, and MSP-focused multi-tenant management to enable service providers and businesses to detect, respond, and recover from cyberthreats. Acronis operates globally with compliant data centers, certifications, and a platform designed to consolidate backup, security, and IT management into a single solution.
📋 Description
• Troubleshoot and resolve various technical incidents for Acronis' corporate customers • Build and maintain strong relationships with customers and partners • Interact with Engineering and Business departments to resolve complex issues • Train and mentor junior team members • Develop documentation and technical articles
🎯 Requirements
• 2+ years of experience in an advanced technical support role • Fluent English (both written and verbal) • Windows Server experience • Linux/UNIX management skills • Networking analysis with tools like Wireshark • Virtualization expertise in VMware ESXi, Microsoft Hyper-V, etc. • Good communication skills and customer service focus • Ability to prioritize and switch between time-sensitive issues
🏖️ Benefits
• Innovative and accountable corporate culture • Opportunity to protect the digital world
Apply NowSimilar Jobs
🕒 March 3
Help Desk support role providing assistance to Brazilian clients in Portuguese and Spanish. Requires strong communication skills and basic IT knowledge for effective service delivery.
🗣️🇧🇷🇵🇹 Portuguese Required
🗣️🇪🇸 Spanish Required
🕒 February 28
Help Desk Support Technician providing phone and chat support remotely in Brazil. Supporting customers with high level service, problem resolution, and task management.
🗣️🇧🇷🇵🇹 Portuguese Required
🕒 February 27
Support Engineer providing remote-based support for mission-critical SAP MM/WM applications. Collaborating with global clients to solve complex issues and improve customer experience.
🗣️🇧🇷🇵🇹 Portuguese Required
🕒 February 5
Technical Support Specialist providing assistance for the Domínio system in Brazil. Joining JDREL to enhance customer experience and resolve accounting inquiries professionally.
🗣️🇧🇷🇵🇹 Portuguese Required
🕒 February 4
Help Desk Support Technician role at GSB Solutions ensuring customer satisfaction through multi-level technical support via phone and chat in Brazil.
🗣️🇧🇷🇵🇹 Portuguese Required
