Customer Success Manager

April 12

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AcuityMD

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Accelerate access to medical technology.

11 - 50

Description

• Customer Success Managers are trusted advisors to key stakeholders at our accounts, delivering strategic insights to drive their business initiatives. Additionally, this role will be primarily responsible for guiding users through onboarding, training, and ongoing engagement at our Enterprise Accounts. The overall mission of this role is to develop deep and personal relationships with our user base, driving user adoption across the organization and ensuring retention and renewal of each account.

Requirements

• 5+ years of experience with deep experience in Customer Success for Enterprise SaaS or in the Medical Technology industry • You're able to develop close personal relationships with customers and colleagues through empathy • You are a patient and active listener • You're proactive and self-driven, and bring infectious energy and resiliency • You are an excellent verbal and written communicator (email & PPT) • You're highly organized with ability to multi-task and prioritize different assignments

Benefits

• Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees. • Unlimited vacation: Generous time off and flexible hours give you the freedom to do your best work. • Paid Health and Dental Plans: We offer 100% paid health and dental plans for all employees and 75% paid for our employees' dependents. • Home Office Stipend: $1000 to invest in remote office equipment and WiFi reimbursement. • Learning Budget: Reimbursements for relevant learning and up-skilling opportunities. • Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings. • Parental Leave: 6-12 weeks of fully-paid, flexible parental leave. • Ground floor opportunity: Join a high growth startup, backed by world class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health). • Competitive compensation with equity upside.