Instructional Designer (12-Month Contract)

April 18

Ada

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We make customer service extraordinary for everyone.

Machine Learning • Customer Happiness • Artificial Intelligence • Customer Support • Chatbots

201 - 500

Description

• Design, develop, and deliver engaging and informative online learning courses and materials targeted at adult learners to enhance product proficiency. • Collaborate with the Customer Experience and Product teams to deeply understand Ada’s platform, ensuring educational content is accurate and reflects current product capabilities and use cases. • Use feedback, analytics, and product updates to continuously refine educational offerings, ensuring they remain effective and relevant. • Expand and enhance Ada’s certification program, driving deeper user engagement and expertise. • Work closely with Customer Experience, Product, and Product Marketing teams to ensure educational strategies are cohesive and comprehensive. • Monitor key performance indicators for educational content, driving clear, measurable outcomes.

Requirements

• Minimum of 3 years in instructional design within the software or technology sector, demonstrating a track record of creating impactful learning experiences. • Exceptional writing and editorial abilities, with a knack for distilling complex technical concepts into clear, engaging educational content. • Strong organizational and time management skills, capable of managing multiple projects with strategic vision and meticulous attention to detail. • Creativity and innovation in developing educational solutions, with a commitment to driving user engagement and satisfaction. • Experience in dynamic, fast-paced environments, ideally within a startup setting, with a proven ability to adapt to changing product features and company needs. • Proficient with advanced video editing software, specifically Adobe Premiere Pro. • Familiarity with learning management systems, preferably Thought Industries. • Experience with screen capture tools, notably Snagit, and graphic design tools such as Figma and Canva. • Experience in recording and editing voiceovers. • Proficient in using and editing stock images and footage, with a preference for familiarity with Adobe’s stock services, though experience with free sources like Pexels is also valued. • Experience in using and editing stock background music for videos.

Benefits

• Competitive salary • Unlimited vacation • Extended health coverage • Dental/optical/travel insurance • Life insurance • Employee and family assistance plan