Bank Fraud Operations Lead

🕒 September 15

💃 Latin America – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

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Addi

WebsiteLinkedInAll Job Openings

201 - 500 employees

💳 Fintech

🛍️ eCommerce

👥 B2C

Fintech • eCommerce • B2C

Addi es una empresa de tecnología que busca impulsar y habilitar el comercio digital en Latinoamérica. En Addi, quieren que las personas compren lo que quieran, cuando quieran, de forma fácil, rápida y transparente, sin intereses, sin costos adicionales, sin papeleo y sin complicaciones.

📋 Description

• Build and scale Bank/CF Fraud Operations into a predictable, high-precision function • Translate fraud policies into operational workflows, rigorous execution, and real-time monitoring • Protect against losses while minimizing friction for legitimate customers as Addi expands its banking infrastructure • Standardize and map high-risk end-to-end customer journeys, including IDV, transaction review, account restrictions/closures, mule accounts, ATO, and unrecognized transactions • Establish SOPs, decision rights, and cross-functional handoffs across Strategy, CX, Legal, and Product • Establish operational roles, capacity models, QA routines, and coaching frameworks for Supervisors and Analysts • Deploy real-time KPI architecture covering demand, capacity, backlog health, and decision consistency • Lead weekly/monthly business reviews and resolve root-cause actions • Create feedback loops to Fraud Strategy for rule refinement • Re-architect high-friction investigation workflows with Product, Engineering, and CX Platform teams • Manage operational rollouts and hypercare for new fraud policies, tools, and vendor integrations • Ensure deployment readiness and prevent critical post-launch operational disruptions or unmitigated risk trade-offs

🎯 Requirements

• Personally overseen creation of operational processes or diagnosed and redesigned broken workflows • Ability to build SOPs, controls, roles and responsibilities, escalation paths, and management routines from ambiguity • Experience leading operational teams directly or through frontline leaders • Ability to set expectations, coach performance, build capability, and handle difficult people decisions constructively • Understanding of staffing, capacity, incentives, quality, and team health as an integrated system • Ability to lead cross-functional work across Operations, Product, Engineering, Data, Risk, Compliance, Legal, and CX without formal authority • Experience managing external vendors, banks, processors, or other operational partners where applicable • Experience using SLAs, quality, productivity, backlog, cycle time, demand, and customer-impact metrics • Comfort using data to manage and improve operations • Experience rolling out new processes, policies, or tools with communication, training, QA, readiness checks, and post-launch monitoring • Ability to operate effectively in ambiguity, prioritize pragmatically, and escalate early • Ability to make reversible decisions with incomplete information while protecting customers and the business • Ability to quickly learn fraud typologies, controls, banking regulation, and investigation workflows • Conversational English level requested in the application form

🏖️ Benefits

• Remote work arrangement • Opportunity to work at a leading financial platform transforming Latin America’s financial ecosystem • Fast, transparent, and engaging hiring experience • Feedback provided regardless of hiring outcome

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