Customer Support Specialist

August 17, 2023

AdKings Agency

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Premium eCommerce Marking Agency for $3M to $150M Revenue Brands.

Facebook Ads • E-Commerce Marketing • Instagram Ads • E-Mail Marketing • Conversion Rate Optimization

11 - 50

Description

Respond to customer inquiries via email, phone, and chat promptly and professionally. Provide accurate and helpful information about our products, services, pricing, and delivery options. Guide customers through the purchasing process, including product selection and customization. Collaborate closely with the Business Development team and Product teams to collaborate on new product launches and updates. Assist in troubleshooting customer issues, order discrepancies, and technical inquiries. Utilize Zendesk and other tools to manage customer interactions, track support tickets, and maintain accurate records. Utilize your expertise to offer personalized advice and recommendations to customers. Share insights and feedback from customers with internal teams to drive product improvements and process enhancements. Maintain a positive and empathetic attitude while resolving customer concerns and ensuring their satisfaction. Contribute to the development of support resources, FAQs, and knowledge base articles. Uphold and promote Hanso Home's values, culture, and commitment to exceptional customer service.

Requirements

Proven experience in remote working, or a suitable home office setup with reliable internet and quality webcam. Previous experience in a start-up or scale-up environment, with familiarity in using CRM tools like Zendesk. Having Zendesk experience is highly desirable. Strong interpersonal skills with a genuine passion for helping customers and delivering top-notch support. Technical aptitude and proficiency with tools such as Slack, Zendesk, ClickUp, and Grammarly. Knowledge and personal/professional experience with garden structures (pergolas, sheds, etc.) is highly desirable. Excellent written and verbal communication skills, including attention to detail and the ability to explain complex concepts clearly. A collaborative mindset, eager to work closely with cross-functional teams to achieve shared goals. Empathy, patience, and the ability to handle challenging customer interactions with professionalism. A strong team player who values collaboration, values-driven success, and overall positive behavior. Experience mentoring or leading a small team with a passion to build something is highly desirable! Dedication to maintaining Hanso Home's remote culture of respect, accountability, and high performance.

Benefits

• Highly experience founders team (multiple successful projects, with over $700M+ in collective experience). • Fast-pace, no micromanagement environment. • Dynamic challenges, changing responsibilities, personal growth and big goals! • Great, budding culture with highly experienced, small team of driven top A-players in their respective fields. • Remote culture, and location independence (ability to travel as long as work is done). • Interesting, challenging, fast-growing projects. • Strong and open-minded, transparent team. • An environment that will push you to grow and evolve. • Freedom to make decisions (and fails!). • Fully remote team, flexible times (according to clients or team needs). • Non-corporate, ever-evolving environment. • Results and solutions-oriented environment. • Competitive remote working compensation package. • Opportunity to contribute to a rapidly growing company in the outdoor living space industry. • Collaborative and inclusive work environment that values individual contributions. • Access to continuous learning and growth opportunities. • Flexible working hours to promote work-life balance. • Chance to work with a passionate team that values both the details and the bigger picture