Customer Success Account Manager

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Adobe

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

Software • Digital Marketing • Creative Services

Adobe is a leading software company specializing in creative and digital marketing solutions. It offers a wide range of creative apps and services, including industry-standard tools like Photoshop, Illustrator, and Premiere Pro as part of its Adobe Creative Cloud suite. Adobe also provides business solutions such as the Adobe Experience Cloud, which includes marketing automation, analytics, and content management. With a focus on enhancing customer experiences through generative AI and digital asset management, Adobe serves industries like Financial Services, Retail, Media & Entertainment, and more. Adobe is also well-known for its PDF and e-signature solutions, such as Adobe Acrobat and Acrobat Sign, catering to both individuals and businesses.

📋 Description

• Connect Adobe's innovative cloud-based solutions with dynamic SMB Accounts • Ensure customers seamlessly embrace offerings and optimize their experience • Research customer contracts to identify expansion opportunities • Maintain the highest level of technical expertise on Adobe Sign & creative technologies • Inform customers through personalized use cases and demos • Build relationships with c-suite and decision-makers • Conduct deeper prospecting on assigned accounts • Uncover & develop opportunities for upselling and cross-selling • Identify high-value accounts for larger deals • Handle the opportunity pipeline and provide accurate updates

🎯 Requirements

• Bachelor's Degree required, or equivalent experience • 3+ years’ experience operating in a similar capacity, directly handling a portfolio of services • Strong communication skills (both oral and written) • Strong organization, follow-through, and documentation skills • Ability to work independently, learn quickly, and be proactive.

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Flexible work arrangements • Professional development programs • Bonuses