Customer Account Manager

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🔥 12 hours ago

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Harness

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

☁️ SaaS

🔒 Cybersecurity

Software • SaaS • Cybersecurity

Harness is an AI-native software delivery platform that empowers engineering and DevOps teams to achieve high levels of engineering excellence. It offers innovative DevOps tools such as Continuous Delivery and GitOps, Continuous Integration, Feature Management and Experimentation, Infrastructure as Code Management, and Chaos Engineering. The platform is designed to enhance software delivery through automation and insights, improving developer productivity and experience. Harness integrates security in the delivery pipeline to ensure the integrity of the software supply chain and optimizes cloud spend with its cloud cost management tools. Additionally, Harness AI assists with various aspects of software delivery, leveraging automation to simplify tasks and improve efficiency. Harness's solutions help businesses modernize their DevOps processes, secure software delivery, and optimize cloud expenditures.

📋 Description

• Own the end-to-end customer journey, from onboarding and implementation through adoption and value realization, as the primary point of contact for your accounts. • Build and execute customer success plans that tie Harness capabilities to each customer’s business goals, and track measurable progress against them. • Program-manage multi-workstream implementations: roadmap, milestones, scope, resourcing, and risk, coordinating Harness and customer teams throughout. • Lead the engagement cadence: weekly status, proactive risk management, and clear communication, owning next steps rather than waiting for them. • Drive product adoption and customer health, spotting risks early and resolving them with urgency. • Run executive business reviews that showcase ROI and open the door to deeper adoption. • Maintain clean project and delivery hygiene across your portfolio.

🎯 Requirements

• 5+ years in Customer Success, Technical Account Management, Program Management, or Professional Services delivery in a SaaS environment. • Harness CI/CD/Platform certification and a strong working knowledge of modern DevOps practices. • Proven track record driving product adoption and customer outcomes in complex, technical environments. • Demonstrated project-management skill leading multi-workstream software implementations. • Proficiency with CRM, customer success, and project-management tools (Salesforce, Gainsight, Jira, and similar). • Strong relationship-building at both executive and technical levels, with sharp analytical and communication skills. • B.S. in Computer Science, Engineering, or a related technical field, or equivalent experience.

🏖️ Benefits

• Competitive salary • Comprehensive healthcare benefits • Flexible work schedule • Flexible Time Off and Parental Leave • Monthly, quarterly, and annual social and team building events • Monthly internet reimbursement