Customer Success Engineer

🔥 2 minutes ago

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Adobe

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

Software • Digital Marketing • Creative Services

Adobe is a leading software company specializing in creative and digital marketing solutions. It offers a wide range of creative apps and services, including industry-standard tools like Photoshop, Illustrator, and Premiere Pro as part of its Adobe Creative Cloud suite. Adobe also provides business solutions such as the Adobe Experience Cloud, which includes marketing automation, analytics, and content management. With a focus on enhancing customer experiences through generative AI and digital asset management, Adobe serves industries like Financial Services, Retail, Media & Entertainment, and more. Adobe is also well-known for its PDF and e-signature solutions, such as Adobe Acrobat and Acrobat Sign, catering to both individuals and businesses.

📋 Description

• Act as a designated technical consultant to 5 to 7 customers using Adobe Experience Manager (AEM) • Implement and support standard deployment methodologies • Manage custom integrations, bridging communication with clients, third-party providers, and various partners • Focus on client retention and cultivate future projects to qualify new opportunities • Develop long-term client relationships and handle technical operations • Improve domain expertise by collaborating in a reciprocal environment • Provide an outstanding customer experience for all assigned clients • Assist clients by rapidly growing their usage and adoption of Adobe products • Help clients reach their business goals by answering questions, customizing accounts, and renewing contracts • Work closely with Sales Executives and consult with other team members to ensure mutual objectives are met • Coordinate customer support to ensure timely closure of quality issues • Manage professional services requests • Work with Adobe’s AEM, Connect, LiveCycle, and other teams to assist in developing new AMIs and deployments of new software • Develop procedures and routines to implement and improve autoscaling capabilities • Demonstrate Amazon and Azure cloud services and advanced Adobe Command/Control systems • Support upgrade systems for enterprise customers as Adobe products evolve • Collaborate with teams to provision, customize, monitor, balance, and upgrade cloud-hosted Enterprise offering

🎯 Requirements

• Previous experience with cloud hosting, including Microsoft Azure and AWS cloud infrastructure • A solid understanding of Linux, Windows Server, and Java systems • Experience with long-term operation, monitoring, and upgrading of Enterprise software • Experience troubleshooting and operating Adobe AEM in an enterprise environment with an understanding of enterprise internet business models and online processes, terminology, concepts, and strategies • Front-end experience, preferably with JavaScript knowledge; CSS is a plus • Real passion for digital marketing and client success • Excellent work ethic and leadership skills • Proven track record of successfully managing client relationships and technical projects • Excellent social, presentation, and interpersonal skills, both verbal and written • Ability to adapt to change and excel in high-stress situations

🏖️ Benefits

• Competitive salary • Flexible working hours • Professional development budget • Home office setup allowance • Global team events