Customer Success Engineer – YouTrack, German speaking

🕒 May 26

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JetBrains

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

B2B • SaaS • Artificial Intelligence

JetBrains is a software company that builds professional developer tools and integrated development environments (IDEs) — including IntelliJ IDEA, PyCharm, WebStorm, Rider, and others — plus team and CI/CD tools like TeamCity, YouTrack, Datalore, and code-quality services. The company also offers AI-powered developer features (Junie, AI Assistant, AI Enterprise), a marketplace for plugins, educational offerings (JetBrains Academy, courses, free licenses for students/teachers), and enterprise services for managing developer tooling at scale. JetBrains focuses on improving developer productivity, collaboration, and code quality for individual developers and organizations worldwide.

📋 Description

• Provide technical guidance and pre-sales engineering assistance to potential new customers. • Provide onboarding sessions for new customers and technical training for existing ones. • Develop key sales, demo, and promo materials for YouTrack and adapt existing demo setups for specific use cases. • Manage existing large accounts and work proactively to retain and develop them. • Act as a liaison between customers and the product team. • Recruit potential partners and work with existing ones to develop their YouTrack deployment capabilities.

🎯 Requirements

• At least three years of customer-facing experience in project management, software development, or a related discipline. • Can speak and write English fluently, as it is the preferred language of communication with customers, partners, and the team. • Strong interpersonal communication skills, both verbal and written. • Comfortable giving both in-person and remote presentations, hosting Q&A sessions, and conducting product demos. • Technical background, experience with developer tools, and hands-on experience in software development, QA, system administration, release automation, or a related field. • Able to work efficiently and independently in a distributed team. • Proven track record of building and developing relationships in the B2B sphere. • German language skills would be a plus, but they are not mandatory.

🏖️ Benefits

• We are an equal opportunity employer • We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.