IT Helpdesk Engineer
🕒 April 1
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📋 Description
• Provide technical service to end users, 1st level support and resolution for all information technology matters. • Troubleshooting issues related to corporate devices, applications, phones and IT related peripherals. • Manage Mac OS, Windows 10 & 11, Microsoft Office Applications, network connectivity, printer troubleshooting and other standard application support. • Manage email messaging configurations and troubleshooting issues for Outlook or other email services. • Manage desktop hardware troubleshooting and diagnosis, escalation to the manufacturer if necessary. • Performing IT administrative task for new joiners and leavers; setting up the accounts access and devices. • Comprehensive documentation updates of all support cases using the ticketing system and also in the knowledge base. • Maintain IT Inventory and asset tagging of IT assets, parts, licenses and hardware. • Knowledgeable on different IT Technologies where continuous learning in the work field is expected. • Maintain a high degree of customer service to all employees, vendors, and clients of the company and adhere to all service management principles. • Ensuring that all cases assigned is resolved within SLA following the case priority. • Adhoc duties as assigned
🎯 Requirements
• Minimum Diploma, Advanced/Higher/Graduate Diploma, Computer Science/Information. • Excellent interpersonal and communication skill. • Experience with basic Mac OS, Microsoft 365 and Google suite, on premise/cloud directory. • A minimum of 2 years of experience working in IT related positions. • A result-oriented and good team player.
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