Account Operations Associate

🔥 0 minutes ago

🌵 Arizona, California, +10 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🎸 Tennessee – Remote ⚔️ Virginia – Remote

💵 $60k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍💼 Account Executive

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Agero, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

🚗 Transport

Transport • Technology • Automotive

Agero, Inc. is a leader in the driver assistance industry, providing a comprehensive suite of solutions including roadside assistance, accident management, and an electric vehicle experience. The company serves a wide range of industries including automakers, insurance providers, and service providers. Agero's solutions are powered by their intelligently designed platform, SWOOP, which enhances transparency and real-time communication. With over 115 million drivers protected annually and partnerships with top insurance carriers, Agero is dedicated to transforming the driving experience through digital innovations and strategic partnerships.

📋 Description

• The Account Operations Associate is responsible for supporting a defined portfolio of client accounts through consistent service delivery, strategic operational oversight, and reliable execution. • Anchored on optimizing operational accuracy, this role ensures timely issue resolution and facilitates smooth renewal cycles. • Serving as a key resource for the Account Management, Client Success and Support teams, ensuring seamless coordination across departments to deliver responsive service. • Focuses on auditing and enhancing internal workflows, driving continuous process improvement for all functions that impact client satisfaction and retention.

🎯 Requirements

• 2-4 years of experience in client support, customer service, account operations, or related roles. • Demonstrated proficiency with SaaS tools and client operations workflows. • Experience using data tools (e.g., Excel, Google Sheets, or CRM reporting) to track and interpret key metrics. • Proven ability to interpret daily or weekly reports to highlight areas of improvement or success. • Effective Communication: Demonstrates a clear, professional communication style with a customer-first mindset. • Organizational Agility: Highly organized with strong attention to detail and the ability to manage multiple accounts, conflicting priorities, and administrative tasks effectively. • Data Fluency & Reporting: Capable of navigating reporting tools to monitor performance, identify patterns, and communicate the practical meaning of data to the team. • Continuous Process Improvement: Proactively optimizes personal workflows to increase efficiency. • Creative Problem Solving & Resourcefulness: Approaches operational challenges with a solution-oriented mindset. • Collaborative Partnership: Proactive in identifying issues and opportunities, serving as a dependable partner to internal teams.

🏖️ Benefits

• Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families. • Financial Security: 401(k) plan with company match and tuition assistance to support your future goals. • Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually. • Family Support: Parental planning benefits to assist associates through life’s milestones. • Bonus/Incentive Programs