Customer Support Agent

Job not on LinkedIn

🔥 53 minutes ago

🌐 Germany, Netherlands, +1 more countries – Remote

🇩🇪 Germany – Remote 🇳🇱 Netherlands – Remote 🇫🇷 France – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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ahead®

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

ahead® is a company that provides nutritious snacks and supplements designed to replace empty calories with beneficial nutrients like proteins, fibers, and healthy fats. Their products are aimed at enhancing well-being by offering tasty, low-sugar, and low-carb options suitable for a healthy lifestyle. The company emphasizes sustainability with eco-friendly packaging and a focus on healthy indulgence without compromising on taste.

📋 Description

• You are the first and best point of contact for our customers across DE, NL, and FR – via email, contact form, and (soon) WhatsApp. • You handle every inquiry empathetically, efficiently, and with a solution in mind. • You own the workflows that matter most – returns, product quality cases, inbox management – and you make them better. • You actively look for what can be automated, and you are fluent in AI tools. • You work closely with product, social media, operations, supply chain, and marketing teams to resolve customer issues. • You track, flag, and report on KPIs in a way that helps the whole team improve. • You keep our tooling sharp – Gorgias, Shopify, Asana.

🎯 Requirements

• At least 2 years of experience in B2C customer support - ideally in a D2C e-commerce environment. • E-commerce or D2C background is mandatory. • Fluent in German and English. Dutch or French is a strong advantage. • Tool-proficient and genuinely tech-savvy. • Gorgias or Zendesk experience is a must. • Shopify experience is non-negotiable. • Comfortable with AI tools (ChatGPT, Claude), basic automation platforms, Google Sheets, and Asana. • Ownership mindset and proactive approach. • Empathetic with customers and a team player.

🏖️ Benefits

• Fuel yourself with ahead snacks, drinks, and merch - we’ve got you covered. • On top: a €50 monthly allowance to spend as you like - Urban Sports Club, mobility options, or vouchers from your favorite brands (IKEA, Rewe, Rossmann and more) • Enjoy 28 vacation days plus two extra days off on December 24 (Christmas Eve) and December 31 (New Year’s Eve) • Regular after-work hangouts and legendary annual team offsites you won’t forget