Customer Support Specialist

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SIDES

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏨 Hospitality

📦 Logistics

🍽️ Food & Beverage

Hospitality • Logistics • Food & Beverage

SIDES is a cloud-based all-in-one SaaS platform for the hospitality industry that centralizes and automates restaurant, delivery and ghost-kitchen operations. Its modular product suite includes a POS/Kassensystem (TSE-certified), webshop and mobile ordering app, delivery-portal integrations, kitchen management, driver/fleet management, payment processing (SIDES Pay), loyalty and bonus systems, inventory and staff management, analytics and multi-branch administration. SIDES targets QSRs, restaurants, delivery services, franchises and ghost kitchens, enabling digital ordering, provisioning, routing and reporting to scale operations and reduce manual work.

📋 Description

• Support and advise new and existing customers in using our systems. • Respond to technical inquiries and provide assistance within Customer Success. • Document customer interactions and solutions. • Escalate complex inquiries to internal specialist teams. • Continuously improve customer support processes at SIDES.

🎯 Requirements

• Experience supporting and advising B2B customers, ideally at a SaaS company or similar. • Experience in customer service, technical support, or account management is a plus. • Solution-oriented mindset and ability to stay calm in dynamic situations. • Customer-focused with a strong sense for customers' problems and a passion for resolving them. • Good written and spoken German and English; additional European languages are a plus.

🏖️ Benefits

• A recipe for success: For over a decade we have been part of the hospitality and delivery industry. • Ownership & creative freedom: We give you space for your ideas and trust in your decisions. • High-quality equipment: Modern hardware, ergonomic workstations, and a professional office setup to help you do your best. • Hungry for Growth: We care about your development. With regular feedback we support you professionally and personally. • A positive working environment: Enjoy an open, trusting atmosphere and a warm team at our centrally located Berlin office in Südkreuz. • Central office in Berlin-Südkreuz. • Regular office & team events. • Free snacks & drinks. • SIDES Library. • Dog-friendly office. • Onboarding lunch to help you settle in & network. • €50 monthly benefit budget - you decide how to use it: JobRad, Deutschlandticket, company pension (bAV), Wellhub Urban Sports Club: discounted membership for fitness, classes and wellness, Instahelp: professional mental health support - flexible and confidential. • INCENT & Corporate Benefits: Attractive discounts and exclusive partner offers. • Hybrid work: A healthy mix of office and home office - depending on role and team. • Flexible working hours: Hours that fit your daily life. • December 24 & 31 off: without using vacation days. • Company events: Our highlights - the SIDES Summer Party and our Christmas get-together.