Customer Service Representative – Banking

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LoyaltyEffect GmbH

WebsiteLinkedInAll Job Openings

51 - 200 employees

📣 Marketing

💼 Consulting

👥 B2C

Marketing • Consulting • B2C

LoyaltyEffect GmbH is a leading company in the field of customer loyalty and Customer Loyalty Management. Our services are based on three pillars: Managed Outsourcing Sales & Service, Interim Management Sales & Service, and Employee Leasing Sales & Service. We offer tailored solutions for customer loyalty programs across various industries, catering to both B2B and B2C segments. Our experienced interim management team supports clients during staffing changes and operational challenges with extensive expertise in customer retention, CRM, marketing, and technology. We focus on understanding individual customer needs and developing solutions that meet their specific requirements.

📋 Description

• Handling customer inquiries via telephone and written communication • Providing telephone, written and digital support to retail customers in first-level support • Processing service requests related to accounts, cards, payments, online banking, mortgage lending products and other banking services • Assisting with issues related to access credentials, transactions or system usage • Sales activities (e.g., up- and cross-selling) • Identifying customer needs and forwarding them to the appropriate specialist departments or advisors • Solution-oriented handling of complaints within established guidelines • Recording and processing complaints, including goodwill refunds • Documenting all customer contacts in the relevant IT systems (e.g., CRM) • Maintaining and updating customer data in accordance with internal procedures and data protection regulations • Ensuring quality and process control: compliance with service standards, call scripts and internal policies • Contributing to the continuous improvement of service processes

🎯 Requirements

• Completed commercial vocational training or several years' professional experience in a commercial/administrative role • Independent working style and high attention to detail • Team player with a helpful attitude • Strong communication skills, empathy, persuasiveness and flexibility • Good German language skills, spoken and written • Good knowledge of MS Office, primarily Word and Outlook • Basic knowledge of SAP and Excel desirable

🏖️ Benefits

• Remote work / Home office • A great, supportive team with strong camaraderie • Competitive performance-based pay – we value what you bring • Comprehensive onboarding and professional support on site in Hameln • An exciting and varied working environment • Company health promotion in cooperation with our partner Hansefit • Memorable company events for shared fun and networking