Customer Service Agent

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dentolo

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🏥 Healthcare

💼 Consulting

📣 Marketing

💰 Venture Round on 2019-07

Healthcare • Consulting • Marketing

dentolo is a company that specializes in dental supplementary insurance, offering comprehensive coverage for dental health. Founded in 2015 in Berlin, dentolo provides a variety of dental insurance plans without waiting periods and with the option to cancel monthly if services are not used. They are part of the Zurich Gruppe Deutschland and partner with DA Direkt, focusing on providing affordable and high-quality dental protection. Their Premium Plus plan has received top ratings from Stiftung Warentest. dentolo aims to ensure that everyone can afford necessary dental care, providing substantial coverage including professional cleanings, orthodontics, and emergency services, accessible through a digital platform. Their partner network includes numerous dental professionals across Germany, offering flexible choices for insured patients.

📋 Description

• Customer communication: Handling inquiries via inbound and outbound phone calls, email, and chat. • Customer support: As the first point of contact, you assist our customers with questions. With your product expertise, you help existing customers with their needs and inquiries regarding their supplementary dental insurance plans. • Knowledge management: You support the creation and continuous development of our digital knowledge base. • Process optimization and automation: You contribute significantly to improving and optimizing our processes and the customer journey within Customer Success.

🎯 Requirements

• Experience in customer support: You have prior experience in customer service or similar customer-facing roles. • Organizational skills and teamwork: You possess organizational and communication skills. Your team spirit, combined with your flexibility, makes you a valuable asset. You bring openness and motivation and demonstrate a willingness to actively shape a dynamic company. • Dental knowledge is an advantage. • Interest in insurance topics: You have curiosity about the insurance sector or are willing to train in this area. • Knowledge of MS Office: Ideally, you have proficiency with MS Office applications. • Language skills for the workplace: You have excellent German language skills (at least C1) in spoken and written form. Additionally, you have fluent English skills.

🏖️ Benefits

• Attractive fixed salary • Tiered vacation days, starting at 28 days (up to 30 days). Days off on Dec 24 and Dec 31 • Choice between a complimentary Swapfiets bike or a subsidized BVG or Deutschlandticket • Hybrid work – from your home office or our office in Berlin-Mitte • Work up to 60 days in EU countries • Access to free coaching sessions with nilo.health, our mental health tool • Try our products yourself! Choose between dentolo, petolo, or vitolo • Training budget from €750 per year • Regular (360-degree) feedback • Legendary summer and winter parties • Regular team events • Employee discounts via Corporate Benefits • Two volunteer days per calendar year • Pet-friendly office