Customer Service Manager – Baufinancing

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Hypoport SE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

🛡️ Insurance

🏥 Healthcare

💼 Consulting

Insurance • Healthcare • Consulting

Hypoport SE is a publicly listed parent company that operates a network of technology firms serving the FinTech, PropTech and InsurTech sectors. It provides platforms and software-enabled services that connect lenders, brokers, insurers and other financial and real-estate market participants, while promoting agile, self-organized workplace culture and digital, activity-based offices. Hypoport positions itself as a growth-focused technology network enabling B2B platform solutions and talent development across its group companies.

📋 Description

• As a Customer Service Manager for Baufinancing, you reliably and with excellent service support mortgage financing, home savings (Bausparen) and installment loans. • You manage central phone and email channels for inbound and outbound inquiries related to mortgage financing, home savings and installment loans. • You are the first point of contact for inquiries and carry out the associated administrative tasks carefully. • Your support helps our distribution partners use the EUROPACE platform effectively.

🎯 Requirements

• You have a completed commercial apprenticeship, ideally with a focus on banking, mortgage financing or installment loans—but this is not mandatory. • Excellent German language skills (at least C1) spoken and written for clear and effective communication. • You are confident with MS Office and open to new systems and processes. • Experience in mortgage financing, installment loans or financial services is a plus but not required. • A §34i qualification is desirable or you are willing to obtain it during onboarding. • Personally, you impress with service orientation, empathy, concentration and an authentic, responsible demeanor.

🏖️ Benefits

• Work–life balance: remote work, sabbaticals, workation and 30 vacation days, which you can extend by 20! • Workplace: If you are from the Lübeck, Hamburg or Berlin area, a desk in our great offices is available if needed. • Development: You receive an individual roadmap for your further development in our company. We support and promote you from day one. • Extras: bike leasing, subsidy for the Deutschlandticket, company pension plan, employee offers, corporate sports, annual health budget of €300 and much more. • Modern working: state‑of‑the‑art software and hardware tools for optimal working conditions.