Customer Service Agent

🔥 24 minutes ago

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Shiftmove

WebsiteLinkedInAll Job Openings

201 - 500 employees

📦 Logistics

💼 Consulting

🏭 Manufacturing

Logistics • Consulting • Manufacturing

Shiftmove is a comprehensive fleet management software platform that simplifies mobility operations for businesses. It provides a holistic interface for monitoring vehicle performance, compliance, and logistics, ensuring efficiency and strategic decision-making. With features like real-time tracking, digital logbooks, and automated processes, Shiftmove helps organizations manage their fleets while adhering to legal requirements and improving profitability.

📋 Description

• Customer support & assistance: Supporting business clients with technical questions about our fleet management software — by phone and/or in writing, depending on preference. • Ticket handling: Receiving, conducting structured analysis of, and independently processing customer inquiries through to resolution. • Problem analysis: Identifying root causes of technical issues (e.g., hardware or app usage) and initiating appropriate remedial actions. • Documentation: Accurately documenting inquiries, solutions and relevant information in the ticketing system (Zendesk). • Feedback & collaboration: Passing on structured findings from customer interactions to other teams to continuously improve products and processes.

🎯 Requirements

• Customer service experience: You have at least some practical experience in telephone or written customer support, ideally in technical support. • Customer orientation: You work empathetically and service-mindedly and enjoy direct contact with customers. • Strong communication: You communicate calmly and professionally, even in demanding situations. • Technical interest: You have a basic technical understanding and are curious about digital products, apps and potential sources of errors. • Structure & prioritization: You can handle multiple requests in parallel, capture information in a structured way and prioritize effectively. • Languages: You have German language skills at C2 level and English skills at least at B2 level.

🏖️ Benefits

• Vacation: 30 days • Workation: Work remotely worldwide for up to 6 weeks per year • Dog-friendly office: Four-legged colleagues are welcome 🐶 • Development: €2,000 annual budget for personal and professional development • Main benefits: Urban Sports Club, Hrmony subscription, JobRad or subsidy for a BVG public transport ticket • Wellbeing: 1 Mental Health Day + access to nilo.health • For foodies: Free lunch once a week, biweekly company breakfast and beverages & snacks available around the clock 🍕