Product Manager - Telephony

February 16

Aircall

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The phone system for modern business

Call center software • VoIP • Cloud • Business phone system • Customer Support

501 - 1000

💰 Venture Round on 2022-02

Description

• As a Product Manager, you are responsible for creating the right experience for Aircall call management solution. • You will define the vision & strategy for a user interface used by Aircall customers to define their call routing strategies. • You will also partner with other product manager to enhance the overall Aircall call management capacities through a large range of features. • Deeply understand the problems that need to be solved by talking to our users, analysing key data and collaborating with other teams such as Data Analysts, Product Marketing, Customer Success, etc. • Understand technical constraints & architecture implications of the desired call routing system to implement. • Prioritize a wide range of inputs to make sure the team is working on the most impactful topics. • Drive your team to imagine the best solution to these problems. • Scope and define the specifics of the solution. • Evaluate if the solutions have solved the problem through qualitative (beta, client feedback) and quantitative measures.

Requirements

• 4+ years of experience in Product Management on a SaaS product or similar roles. • Technically savvy and experience working with backend teams for SaaS B2B products, is a plus • Experience with communication technologies or in the Contact Center problem space is a huge plus • Pro-active and autonomous. • Outstanding collaboration & communication skills. • Strong desire to understand your users. • You like to solve complex problems. • Fluent in English • Enthusiasm, fun and smile. This might be the single most important point, even if it’s the last ;-)

Benefits

• Key moment to join Aircall in terms of growth and opportunities • Our people matter, work-life balance is important at Aircall • Fast-learning environment, entrepreneurial and strong team spirit • 45+ Nationalities: cosmopolite & multi-cultural mindset • Competitive salary package & benefits • DE&I Statement: At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.