Strategic Account Manager – SME

🕒 January 16

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Airwallex

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

💳 Fintech

💸 Finance

Fintech • Finance • Payments

Airwallex is a fintech company that provides leading technology solutions to manage global payments, treasury, and financial operations for businesses. It offers a comprehensive suite of financial services including business accounts, spend management tools, payment solutions, and embedded finance components to build custom financial products. Airwallex's platform supports multi-currency transactions, interbank FX rates, and global transfers, aiming to simplify financial operations and unlock growth opportunities for over 150,000 businesses worldwide. The company is committed to providing safe, reliable, and compliant financial services with a strong technological infrastructure.

📋 Description

• Own the upsell and cross-sell strategy for your portfolio to exceed quarterly expansion targets and revenue KPIs. • Act as a product advisor, deeply understanding your clients' technical setups to recommend the right API configurations or feature sets. • Manage a high-volume portfolio (50+ accounts) by implementing a rigorous framework to identify and focus on high-impact growth opportunities. • Partner closely with Product and Engineering teams. Translate client needs into product requirements to help shape the Airwallex roadmap for the French market. • Help build and refine the AM "playbook" for France, ensuring seamless and scalable onboarding and activation processes. • Monitor account health and product usage metrics proactively to mitigate churn and ensure long-term platform loyalty.

🎯 Requirements

• Native or bilingual fluency in French and professional proficiency in English. • At least 5 years of experience in Account Management or Sales, specifically managing SME or Mid-Market portfolios. • Prior experience within the Fintech or Payments industry is a significant plus. • Deep knowledge of card issuing, acquiring, FX, or global payment rails will be key to your success. • Product Fluency: Comfortable discussing API documentation, payment flows, and technical integrations with both CFOs and technical stakeholders. • A proven track record of hitting and exceeding sales/upsell targets. Motivated by impact and closing the gap. • Strong ability to multi-task and prioritise. Comfortable managing 50+ accounts without letting opportunities slip through the cracks. • Self-starter looking for creative solutions and isn't afraid to roll up your sleeves to build a new market from the ground up.

🏖️ Benefits

• Collaborative environment that encourages creativity • Ownership and professional growth opportunities • Competitive salary plus valuable equity